Sales Office Administrator in Edenbridge)

New Appointments Group; Edenbridge; On-site; GBP 19,000 - 32,000; Part time

Benefits offered by this job

Annual leave increase to 25 days

Standard Pension Contributions

Annual profit related bonus

Annual pay reviews

Job summary

New Appointments Group in Edenbridge is seeking a Sales Office Administrator to support the team with processing customer enquiries, quotations, orders and invoices, and to deliver excellent customer service. The role involves close collaboration with customers, suppliers and internal teams, plus ERP usage to manage orders and pricing.

The position offers part-time hours if required and a salary up to £32,000, reflecting experience and responsibilities in a manufacturing/engineering environment.

Qualifications

• Previous experience as a Sales Administrator within a manufacturing or engineering environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High level of accuracy and attention to detail.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using ERP, MRP or CRM systems.

Responsibilities

• Prepare and issue customer quotations accurately and promptly.
• Prepare sales invoices and ensure documentation is completed accurately.
• Process customer orders efficiently using the company's ERP system.
• Support order processing from receipt through to delivery.
• Provide customers with timely updates on delivery schedules and component availability.
• Assist with purchasing administration, including raising purchase orders and maintaining purchasing records.
• Liaise with suppliers to obtain pricing, lead times and product availability.
• Handle customer and supplier enquiries, resolving issues and escalating complex matters when necessary.
• Work closely with internal teams to ensure customer requirements and delivery commitments are achieved.
• Maintain accurate CRM and ERP data to support effective sales and customer service.

Skills

Sales administration

ERP/MRP/CRM experience

Microsoft Office

Communication skills

Organisational skills

Attention to detail

Tools

ERP systems

CRM systems

MS Excel

Job description

Job title: Sales Office Administrator

Location: Edenbridge

Salary: up to £32,000

Hours: Monday to Friday, with an early finish on Friday! (Part-time hours also available)

The role

You will play a key role in supporting the team by ensuring the timely processing of customer enquiries, quotations, orders and invoices. Working closely with customers, suppliers and internal departments, you will deliver excellent customer service while ensuring the efficient administration of sales and purchasing activities.

Benefits

• 21 days annual leave, increasing with service up to 25 days + bank holidays
• Standard Pension Contributions
• Annual profit related bonus
• Annual pay reviews

Key responsibilities

• Prepare and issue customer quotations accurately and promptly.
• Prepare sales invoices and ensure documentation is completed accurately.
• Process customer orders efficiently using the company's ERP system.
• Support order processing from receipt through to delivery.
• Provide customers with timely updates on delivery schedules and component availability.
• Assist with purchasing administration, including raising purchase orders and maintaining purchasing records.
• Liaise with suppliers to obtain pricing, lead times and product availability.
• Handle customer and supplier enquiries, resolving issues and escalating complex matters when necessary.
• Work closely with internal teams to ensure customer requirements and delivery commitments are achieved.
• Maintain accurate customer records, pricing information and sales documentation.
• Support the team with administrative tasks, customer follow-up and preparation of sales documentation.
• Coordinate sample requests, technical literature and product documentation.
• Produce sales reports and administrative information as required by management.
• Maintain accurate CRM and ERP data to support effective sales and customer service.
• Provide general administrative support to the commercial team as required.

Experience and skills required

• Previous experience as a Sales Administrator within a manufacturing or engineering environment.
• Excellent written and verbal communication skills.
• Strong organisational skills with the ability to manage multiple tasks and priorities.
• High level of accuracy and attention to detail.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Experience using ERP, MRP or CRM systems.
• A proactive approach with excellent customer service skills.
• Understanding of sales order processing and production scheduling.

We are committed to fostering a diverse and inclusive environment in line with the Equality Act 2010. All qualified applicants will be considered regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.