Sales Office Manager

Cooper Lomaz Recruitment Services Ltd; Eye; On-site; GBP 32,000 - 42,000; Full time

Job summary

Cooper Lomaz Recruitment Services Ltd supports a UK manufacturer seeking a Sales Office Manager. You will lead a 9-person team across Sales, Customer Service and Service Engineering, owning the order process and customer support function in a hands-on role.

Responsibilities include overseeing daily operations, handling enquiries, CRM-based order processing, pricing checks and timely communication of delivery dates. This office-based role runs Monday–Friday.

Qualifications

• Previous Sales Office / Sales Administration experience.
• Experience managing or supervising a team.
• Strong customer service skills.
• Excellent organisation and attention to detail.
• Confident communication skills, written and verbal.
• Ability to manage multiple priorities without slipping.
• Hands-on approach – not a passive delegator.
• Experience with CRM systems and sales/order processes.

Responsibilities

• Oversee day-to-day Sales and Customer Support operation.
• Lead a team of 9 across Sales, Customer Service and Service Engineering.
• Be the key contact for incoming sales enquiries by phone and e‑mail.
• Oversee UK and export order processing through a CRM.
• Check pricing, specifications and customer requirements before orders.
• Ensure accurate delivery dates and regular customer updates.
• Produce quotations quickly, accurately and professionally.
• Raise proforma invoices for distributors and retail customers as needed.
• Coordinate with other departments to resolve issues and provide cover when needed.

Skills

Sales office administration

Team management

Customer service

Organization

Communication

Multitasking

Hands-on approach

CRM experience

Tools

CRM systems

Job description

Sales Office Manager

Full-time | Office-based | Monday-Friday, 08:30-17:00

We're working with an established UK manufacturing business that has built a strong reputation in its sector and exports its products globally. They're looking for a Sales Office Manager to take ownership of a team of 9 across Sales, Customer Service and Service Engineering.

This is a hands-on management role. You'll be leading the team, supporting customers, overseeing orders and making sure the sales operation runs properly.

What will you actually be doing?

You'll be responsible for overseeing the day-to-day Sales and Customer Support operation, including:

• Managing and supporting a team of 9 across Sales, Customer Service and Service Engineering.
• Acting as a key point of contact for incoming sales enquiries via phone and email.
• Overseeing UK and export order processing through a bespoke CRM system.
• Checking pricing, specifications and customer requirements before orders are processed.
• Ensuring customers receive accurate delivery dates and regular updates.
• Making sure quotations are produced quickly, accurately and professionally.
• Raising proforma invoices for distributors and retail customers where required.
• Managing competing priorities and making sure the team delivers a consistently high level of customer service.
• Working closely with other departments to resolve customer and order issues.
• Providing hands-on support and holiday/sickness cover when required.

What are we looking for?

We're not looking for someone who has simply managed an office.

You'll need:

• Previous Sales Office / Sales Administration experience.
• Experience managing or supervising a team.
• Strong customer service skills.
• Excellent organisation and attention to detail.
• Confident communication skills, both written and verbal.
• The ability to manage multiple priorities without letting things slip.
• A practical, hands-on approach - this isn't a role for someone who wants to sit back and delegate everything.
• Experience with CRM systems and sales/order processes.

Monday - Friday, 08:30 - 17:00

Fully office-based.

You'll be joining a well-established UK manufacturer with an international customer base and a role where you can genuinely influence how the Sales and Customer Support function operates.