Office-Based Customer Service Administrator – Growth & Perks

Great Bear; Stretford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension scheme 8% total

Life Assurance 2x salary

Wellness – EAP 24/7

Eye Care Vouchers

Reward & Recognition

Everyday discounts

Job summary

Great Bear is seeking a Customer Service Administrator for our Port Salford site. This full-time, office-based role supports daily Customer Services administration and provides contract support in a fast-paced environment.

Working hours are Monday to Friday with rotating shifts (07:00-15:00, 08:00-16:00, 09:00-17:00) and occasional weekend coverage. You will handle emails, order processing, and reporting to keep clients satisfied.

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Order processing experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.

Responsibilities

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Skills

Customer service

Attention to detail

Communication

Reliability

Organizational skills

Tools

SAP

Excel

PowerPoint

Outlook

Job description

Great Bear is seeking a Customer Service Administrator for our Port Salford site. This full-time, office-based role supports daily Customer Services administration and provides contract support in a fast-paced environment.

Working hours are Monday to Friday with rotating shifts (07:00-15:00, 08:00-16:00, 09:00-17:00) and occasional weekend coverage. You will handle emails, order processing, and reporting to keep clients satisfied.