Customer Service Administrator

Culina Group Limited; Salford; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Annual Leave 28 days

Pension 4%/4%

Life Assurance

Wellness - EAP

Eye Care Vouchers

Employee Recognition

Everyday discounts

Job summary

Great Bear, part of the Culina Group, is seeking a Customer Service Administrator for our Port Salford site. The role is full-time and office-based, with flexible rotating hours Mon-Fri and occasional weekend coverage.

You will support daily customer service administration, process orders in SAP, and generate client reports while maintaining a high level of accuracy and customer focus.

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Order processing experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.

Responsibilities

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Skills

Customer service

Attention to detail

Geographical knowledge

Communication

Fast-paced environment

Reliability

Adaptability

Teamwork

Tools

SAP

Microsoft Excel

PowerPoint

Outlook

Job description

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and inspired!

Job Description

We are currently seeking a Customer Service Administrator to join our friendly team at our Port Salford site on a full time permanent basis, this role is fully office based.

Working hours: Monday - Friday rotating (07:00-15:00, 08:00-16:00, 09:00-17:00). With flexibility to cover weekends when required.

As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.

Job responsibilities of Customer Service Administrator include:

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.

Qualifications

• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• Order processing experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.
• Conscientious and reliable with adaptable attitude.

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave - 28 days inclusive of the bank holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!