Customer Service Administrator

Culina; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Annual Leave 20 days

Pension scheme 5% employee 3% employer

Life Assurance - x2 salary

Wellness - EAP 24/7

Eye Care Vouchers

Rewards & Recognition

Retail discounts

Job summary

Great Bear (Part of the Culina Group) is seeking a Customer Service Administrator to join our Dagenham site on a full-time permanent basis. You will support day-to-day administration of Customer Services, delivering outstanding contract support and service in a fast-paced environment.

Key duties include handling emails, SAP order keying, reporting, and providing accurate information to clients. You will work with a dedicated team focused on excellent customer service and attention to detail.

Qualifications

• Experience in customer service administration and dealing with internal/external contacts.
• Proficient with SAP for order processing and reporting.
• Strong communication and attention to detail in a fast-paced environment.

Responsibilities

• Answer emails from internal and external personnel.
• Problem solve for clients and internal departments.
• Key orders in SAP and generate client reports.
• Provide timely updates to stakeholders and maintain high customer focus.

Skills

SAP experience

Excellent communication

Attention to detail

Customer service

Microsoft Excel

PowerPoint

Outlook

Tools

SAP

Microsoft Excel

PowerPoint

Outlook

Job description

We are currently seeking a Customer Service Administrator to join our Customer Service Team team at our Dagenham site on a full time permanent basis!, As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service. Key Duties of a Customer Service Administrator:

Key Duties and Responsibilities

• Answering emails for both internal and external personnel.
• Problem solving for client, customer and Internal departments.
• Meeting customer and client expectations.
• Resolving customer and client queries.
• Order keying on SAP.
• Maintain a high level of customer/ client focus.
• Provide various reports for clients in a timely manner.
• ATP control for Order releasing.
• Ensure the completion and circulation of reports to relevant stakeholders.
• Other administration tasks as determined by the Customer Service Manager.
• Passion for delivering an exceptional customer service experience.
• Attention to detail/ accuracy.
• Good geographical knowledge.
• Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
• SAP experience.
• Excellent communication skills in order to deliver accurate information.
• Ability to work in a fast paced environment.

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

As part of our drive to make Great Bear a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

Benefits

• Annual Leave - 20 days per annum plus the 8 normal bank/public holidays.
• Pension scheme - We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer.
• Life Assurance - x 2 your annual salary.
• Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!