Office-Based 1st Line Tech Support Technician

Lucy Walker Recruitment Ltd; Leeds; On-site; GBP 21,000 - 28,000; Full time

Job summary

Lucy Walker Recruitment Ltd is seeking a 1st Line Support Technician for an exciting tech company with offices in South Leeds. The role is fully office-based and requires a technically minded individual who can hit the ground running within a dynamic team.

Responsibilities include answering calls and live chats, managing support tickets, owning tickets, and providing effective remote support and solutions. Strong customer service and team collaboration are essential.

Qualifications

• Excellent technical ability and strong customer service experience.
• Office-based role requiring a technically minded individual who can hit the ground running.

Responsibilities

• Answer incoming customer calls and live chats.
• Respond to and manage support tickets.
• Own assigned tickets and keep customers updated on progress.
• Log all queries accurately.
• Provide remote support.
• Support customers through solutions.

Skills

Customer service

Technical troubleshooting

Communication

Team player

Tools

Ticketing system

Job description

Lucy Walker Recruitment Ltd is seeking a 1st Line Support Technician for an exciting tech company with offices in South Leeds. The role is fully office-based and requires a technically minded individual who can hit the ground running within a dynamic team.

Responsibilities include answering calls and live chats, managing support tickets, owning tickets, and providing effective remote support and solutions. Strong customer service and team collaboration are essential.