Hybrid 1st Line IT Service Desk Technician – Grow & Learn

Walker Morris LLP; Leeds; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,300

Annual bonus

Pension

Life insurance

Death in service

Hybrid work

Job summary

Walker Morris LLP in Leeds is seeking a motivated 1st Line IT Service Desk Technician to join a collaborative team. You’ll handle user queries, log incidents, and resolve service requests both over the phone and via our ticketing system while learning new IT skills.

You’ll be supported with full training, a clear progression path, and a benefits package including hybrid working, a competitive salary and 25 days holiday plus bank holidays.

Qualifications

• Minimum of 1 years’ experience within a 1st line support role.
• Good communication skills and telephone manner.
• Excellent IT technical skills.
• Ability to communicate clearly with key stakeholders and colleagues.
• Organised with the ability to prioritise your workload.
• Familiar with versions of Microsoft Desktop Operating Systems and Applications.

Responsibilities

• Investigate, monitor and resolve any incidents/service requests assigned to you
• Liaise with our internal and external clients, IT support personnel and external suppliers to resolve incidents
• Log and monitor incidents and service requests using the Service Management software, ensuring that all contact and updates are recorded
• Conduct trend analysis to proactively reduce common requests
• Liaise with the Line Managers to identify, diagnose and resolve IT incidents and service requests

Skills

1st line support

Communication skills

IT technical skills

Stakeholder communication

Time management

Microsoft Windows

Job description

Walker Morris LLP in Leeds is seeking a motivated 1st Line IT Service Desk Technician to join a collaborative team. You’ll handle user queries, log incidents, and resolve service requests both over the phone and via our ticketing system while learning new IT skills.

You’ll be supported with full training, a clear progression path, and a benefits package including hybrid working, a competitive salary and 25 days holiday plus bank holidays.