Office Administrator

IPRS Health Limited; Lancashire; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

High street discounts

Wellness perks

Employee Assistance Programme (EAP)

Westfield Health cash plan

Eye tests

Flu vaccinations

Free on-site parking

33 days annual leave

Job summary

IPRS Health is seeking an Office Administrator to join our Customer Service team in a hybrid role at our Claydon premises. You will be the first point of contact for patients and clients, handling calls and a range of administrative tasks to support recovery journeys.

The ideal candidate will combine excellent communication with high attention to detail in a busy healthcare setting, delivering outstanding service while working alongside medical professionals and staff.

Qualifications

• GNVQ/NVQ Level 2 or equivalent.
• 4 GCSEs (A-C), including English and Maths.
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification).

Responsibilities

• Handle a mix of inbound and outbound calls.
• Perform general administrative tasks.
• Be the first point of contact for patients and clients.
• Support the team in a fast-paced healthcare environment.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Teamwork

Independent work

Education

GNVQ/NVQ Level 2

GCSEs including English & Maths

Customer service experience (2+ yrs)

Tools

Microsoft Office

Database systems

Job description

At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first-our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.

We're looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team.

This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients-playing a vital role in their recovery journey.

You'll handle a mix of inbound and outbound calls, along with general administrative tasks.

What we're Looking For:

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A-C), including English and Maths
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills:

• Strong verbal and written communication
• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

What you'll Get in Return:

• Salary: £26,436.84 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
• 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering Day paid leave
• Pension scheme
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking

Inclusivity Matters:

As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.