Hybrid Office Administrator - Patient & Client Support

IPRS Health Limited; Lancashire; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension scheme

High street discounts

Wellness perks

Employee Assistance Programme (EAP)

Westfield Health cash plan

Eye tests

Flu vaccinations

Free on-site parking

33 days annual leave

Job summary

IPRS Health is seeking an Office Administrator to join our Customer Service team in a hybrid role at our Claydon premises. You will be the first point of contact for patients and clients, handling calls and a range of administrative tasks to support recovery journeys.

The ideal candidate will combine excellent communication with high attention to detail in a busy healthcare setting, delivering outstanding service while working alongside medical professionals and staff.

Qualifications

• GNVQ/NVQ Level 2 or equivalent.
• 4 GCSEs (A-C), including English and Maths.
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification).

Responsibilities

• Handle a mix of inbound and outbound calls.
• Perform general administrative tasks.
• Be the first point of contact for patients and clients.
• Support the team in a fast-paced healthcare environment.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Teamwork

Independent work

Education

GNVQ/NVQ Level 2

GCSEs including English & Maths

Customer service experience (2+ yrs)

Tools

Microsoft Office

Database systems

Job description

IPRS Health is seeking an Office Administrator to join our Customer Service team in a hybrid role at our Claydon premises. You will be the first point of contact for patients and clients, handling calls and a range of administrative tasks to support recovery journeys.

The ideal candidate will combine excellent communication with high attention to detail in a busy healthcare setting, delivering outstanding service while working alongside medical professionals and staff.