Office Administrator

IPRS Health Limited; Claydon; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Salary information provided

33 days annual leave

Pension scheme

Wellness perks

EAP and health benefits

On-site parking

Job summary

IPRS Health Limited, based in Claydon, is seeking an Office Administrator to join our Customer Service team in a hybrid role. You will be the first point of contact for patients and clients, handling a mix of inbound and outbound calls and performing general administrative tasks.

The ideal candidate will be friendly, detail-oriented, and capable of managing time and data entry with accuracy. Prior customer service and proficiency in Microsoft Office are advantageous in our fast-paced healthcare

Qualifications

• GNVQ/NVQ Level 2 or equivalent required or alternative GCSEs as noted.
• GCSEs A-C including English and Maths or 2+ years customer service experience.
• Experience in customer service or contact centre environments helpful.

Responsibilities

• Handle a mix of inbound and outbound calls.
• Perform general administrative tasks to support the team.
• Be the first point of contact for patients and clients, providing friendly, professional service.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Education

GNVQ/NVQ Level 2 or equivalent

4 GCSEs (A-C), including English and Maths

2+ years customer service experience

Tools

Microsoft Office

Database systems

Job description

At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first-our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year. We're looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team. This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients-playing a vital role in their recovery journey. You'll handle a mix of inbound and outbound calls, along with general administrative tasks.

Key attributes

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A-C), including English and Maths
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills:

• Strong verbal and written communication
• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

Benefits:

• Salary: £26,436.84 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
• 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering Day paid leave
• Pension scheme
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking

Inclusivity Matters: As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.