Office Administrator

Hollybank Trustees Ltd; Claydon; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave (including bank)

Free annual flu vaccinations

Free on-site parking

Westfield Health cash plan & eye tests

Employee Assistance Programme (EAP)

Job summary

IPRS Health in Claydon is seeking an Office Administrator to join our Customer Service team in a hybrid role. You will be the first point of contact for patients and clients, handling a mix of inbound and outbound calls and delivering essential administrative support.

Ideal candidates are friendly, well-organised and service-minded, with experience in Microsoft Office and database systems. The role offers a competitive salary (£26,436.84 per year), standard 40-hour week and generous leave.

Qualifications

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Responsibilities

• Handle inbound and outbound calls with a focus on customer service
• Provide general administrative support to the team
• Be the first point of contact for patients and clients

Skills

Customer service

Telephone manners

Data entry

Time management

Education

GNVQ/NVQ Level 2 or equivalent

GCSEs (A-C) including English and Maths

Tools

Microsoft Office

Job description

Location: Hybrid / United Kingdom
job type: Permanent / Full-time
Sector and subsector: Business Support | Administration
AnnualFixed salary:£ 26436.00

At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first - our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.

We're looking for an enthusiastic Office Administrator to join our dynamic and friendly Customer Service team.

This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients - playing a vital role in their recovery journey.

You'll handle a mix of inbound and outbound calls, along with general administrative tasks.

What We’re Looking For:

We're after individuals who are:

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment

Qualifications (any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A-C), including English and Maths
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)

Experience:

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills:

• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

What You’ll Get in Return:

At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:

• Salary: £26,436.84 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
• 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering Day paid leave
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking

Inclusivity Matters:

As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.