Customer Service Advisor

IPRS Health Limited; Ipswich; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,436.84 per year

Hybrid work

33 days annual leave

Pension scheme

Wellness perks

EAP and health plans

Job summary

IPRS Health is seeking a Customer Service Advisor in Ipswich to be the first point of contact for patients and clients. This hybrid role involves handling calls and performing administrative tasks to support patient journeys.

The ideal candidate has strong communication skills, attention to detail, and the ability to work independently in a fast-paced healthcare environment. Training and development opportunities are provided.

Qualifications

• GNVQ/NVQ Level 2 or equivalent.
• 4 GCSEs (A-C), including English and Maths.
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification).

Responsibilities

• Handle inbound and outbound calls.
• Perform general administrative tasks.
• Maintain accurate data entry and records.

Skills

Verbal communication

Written communication

Attention to detail

Data entry

Time management

Teamwork

Education

GNVQ/NVQ Level 2

GCSE English and Maths

2 years customer service experience

Tools

Microsoft Office

Database systems

Job description

At IPRS Health, we're proud to be one of the UK's leading providers of physiotherapy and mental health services. We put people first-our patients, our clients, and our team. With a strong reputation for excellence and a commitment to compassionate care, our services make a meaningful difference in the lives of thousands every year.

We're looking for an enthusiastic Customer Service Advisor to join our dynamic and friendly Customer Service team.

This is a hybrid working role in our newly built Claydon premises, where you'll be the first point of contact for patients and clients-playing a vital role in their recovery journey.

You'll handle a mix of inbound and outbound calls, along with general administrative tasks.

What We're Looking For:

We're after individuals who are:

• Friendly and professional, with an excellent telephone manner
• Detail-oriented and highly organised
• Driven by delivering excellent customer service
• Ready to learn and grow within a fast-paced healthcare environment

Qualifications

(any of the following):

• GNVQ/NVQ Level 2 or equivalent
• 4 GCSEs (A-C), including English and Maths
• Or, minimum of 2 years' customer service experience (or Contact Centre Professional certification)

Experience

• Customer service or contact centre experience
• Comfort in engaging with medical professionals and patients
• Competent using Microsoft Office and database systems

Skills

• Strong verbal and written communication
• High attention to detail and accurate data entry
• Excellent time management and prioritisation skills
• Ability to work independently and as part of a supportive team

What You'll Get in Return:

At IPRS Health, we invest in your personal and professional development and reward your hard work with an excellent benefits package:

• Salary: £26,436.84 per year (40 hours/week)
• Schedule: 8-hour shifts between 08:00 - 18:30, Monday-Friday, with some Saturday mornings (08:00-13:00)
• 33 days annual leave (inclusive of 8 bank holidays). Annual leave increases with service.
• Option to purchase additional leave
• Moving Day paid leave
• Volunteering Day paid leave
• Pension scheme
• High street discounts & wellness perks
• Free confidential Employee Assistance Programme (EAP)
• Westfield Health cash plan & free eye tests
• Free annual flu vaccinations
• Free on-site parking

Inclusivity Matters:

As a Disability Confident Committed employer, we're dedicated to making our recruitment process inclusive and accessible to all.