Office Administrator

TIME Appointments Ltd; Fakenham; On-site; GBP 18,000 - 25,000; Full time

Job summary

A respected professional firm in Fakenham is seeking a highly organised Office Administrator to manage reception and support client onboarding. The ideal candidate will have experience in customer service and administration, with strong IT and organisational skills. This role offers a chance for career growth in a dynamic environment.

Qualifications

• Previous experience in a customer-facing role and administration.
• Confident and professional with excellent customer service skills.
• Adaptable and able to work under pressure to meet deadlines.

Responsibilities

• Managing a professional and welcoming reception environment.
• Carrying out compliance procedures, including anti-money laundering checks.
• Liaising with internal teams to ensure smooth business operations.

Skills

Organisational skills

Customer service skills

IT skills

Attention to detail

Communication skills

Education

GCSEs in English and Mathematics at grade C/4 or above

Tools

Microsoft Office

Job description

Overview

We are proud to be working on behalf of our client, a highly respected and professional firm, who are looking to recruit a professional and highly organised Office Administrator to join their friendly team based in Fakenham. This is a pivotal role within the business, offering fantastic variety and the chance to work closely with partners, managers, and colleagues across the organisation.

Responsibilities

• Managing a professional and welcoming reception environment, organising meetings, and handling hospitality arrangements.
• Supporting the client journey from onboarding new clients through to final submissions with Companies House and HMRC.
• Carrying out compliance procedures, including anti-money laundering checks and company secretarial services.
• Handling a wide range of office support tasks such as scanning, filing, binding, mail distribution, and telephone queries.
• Assisting with billing processes and supporting business development activities.
• Liaising with internal teams (facilities, database, and marketing) to ensure smooth business operations.

Previous Skills & Experience

• GCSEs (or equivalent) in English and Mathematics at grade C/4 or above.
• Previous experience in a customer-facing role and administration.
• Strong IT skills, with confidence in Microsoft Office and the ability to learn internal systems quickly.
• Excellent communication and organisational skills, with strong attention to detail.
• A flexible, adaptable approach and the ability to work both independently and as part of a wider team.
• Highly organised, methodical, and able to prioritise effectively.
• Confident and professional with excellent customer service skills.
• A strong problem solver with sound judgement.
• Adaptable and able to work under pressure to meet deadlines.

In return, you’ll be joining a supportive and professional working environment where no two days are the same. Our client offers excellent opportunities for development, recognition, and long-term career growth.