MSK Physiotherapy Administrator

BERKSHIRE HEALTHCARE NHS FOUNDATION TRUST; Cold Ash; On-site; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Flexible working options

NHS pension scheme

Learning and development opportunities

Free parking across Trust sites

Job summary

Berkshire Healthcare NHS Foundation Trust is looking for an Administrator to join the Musculoskeletal Physiotherapy Outpatient team at West Berkshire Community Hospital on a one year Fixed Term Contract. Part time: 30 Hours. You may travel to other sites with mileage allowance.

The role focuses on patient referrals, bookings, and compassionate patient care, supporting the MSK team. The successful candidate will have excellent communication and IT skills, and be able to multitask in a busy

Qualifications

• NVQ3 or equivalent qualification/experience.
• Good IT skills and ability to use Microsoft Office and databases.
• Ability to organise and prioritise workload.
• Experience in an office/customer care environment.

Responsibilities

• Act as primary point of contact for MSK patients and visitors attending the department.
• Manage digital referral management and patient bookings.
• Handle phone lines and emails with a patient-focused approach.
• Liaise with other departments/services to support patients.
• Collect data and statistics to assist management in guiding the service direction.
• Travel between sites to fulfil post requirements as needed.

Skills

Excellent communication

IT skills

Organisational skills

Customer service

Education

NVQ3 or equivalent

Tools

Microsoft Office

Database software

Job description

Berkshire Healthcare have an exciting opportunity foranAdministrator to join the Musculoskeletal Physiotherapy Outpatient team based at West Berkshire Community Hospital on a one year Fixed Term Contract (Secondments can be considered). Part time: 30 Hours If you thrive on variety and the opportunity to work with multiple people, this is a role you should consider as you may need to travel to other sites when the need arises; you will receive generous mileage allowance to facilitate this element of the role. You will be joining a friendly and supportive team, who are pro-active in ensuring a high standard of service within MSK Physio across Berkshire. We are looking for candidates with excellent customer service andcommunication skills, aflexible approach, and who are competent at multi-tasking. Good IT skills are essential, and you must be able to demonstrate the ability to work on your own as well as working in collaboration with others. You will be responsible for the management of patient referrals and appointments utilising phone and email communication whilst creating an efficient and compassionate environment for our patients. Main duties of the job Act as primary point of contact for MSK patients and visitors attending the department Take responsibility for digital referral management and patient bookings. Variety of specific admin tasks including management of phonelines and email, with patient focus at the forefront of our role. Liaising with other departments and services to support and assist patients as needed, such as interpreting services. Collecting data and statistics to assist management in guiding the service direction. Working flexibly in response to the needs of the patients, service and Physiotherapists. Supporting colleagues to deliver a high quality, effective and compassionate service both virtually and in person.

• Excellent written and oral communication skills.
• Good computer skills across Microsoft and database software.
• Ability to organise and prioritiseworkload.
• An approachable and helpful persona with the ability to empathise., NVQ3 or equivalent qualification/experience
• Basic knowledge of administration and/or office procedures
• Previousknowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/ packages
• Knowledge and understanding of the post and Trust
• Knowledge, skills and abilities Essential
• Good interpersonal, communication and reporting skills
• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, theinternetand databases
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
• Ability to work flexibly as required, with the ability to travel independently between locations to fulfil the requirements of the post
• Desirable
• Ability to empathise, be supportive and sensitive to the needs of others
• Ability to use a practicalproblem solvingapproach in everyday situations
• Person Specification Education, qualifications or training Essential
• NVQ3 or equivalent qualification/experience
• Basic knowledge of administration and/or office procedures
• Previousknowledge and experience of working in an office and/or customer care environment, undertaking a full range of administrative duties, including minute-taking
• Knowledge and experience of using a variety of software programmes/ packages
• Knowledge and understanding of the post and Trust
• Knowledge, skills and abilities Essential
• Good interpersonal, communication and reporting skills
• Good IT skills, with an ability to navigate around various systems and software packages, such as Outlook, MS Office, theinternetand databases
• Ability to work effectively in a team and to work unsupervised and on own initiative, managing own workload
• Desirable
• Ability to empathise, be supportive and sensitive to the needs of others
• Ability to use a practicalproblem solvingapproach in everyday situations

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:

• Flexible working options to support work-life balance
• 27 days' annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• 'Cycle to Work' and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites