Ocean Freight Operations & Customer Experience Leader

A.P. Moller - Maersk; Cheadle; On-site; GBP 38,000 - 52,000; Full time

Job summary

Maersk in Cheadle, England, is seeking an Ocean 4PL Customer Experience Consultant to act as the central coordinator for inbound ocean freight operations, overseeing the end-to-end movement of cargo from suppliers to final delivery locations.

You will manage relationships with carriers and logistics partners, monitor milestones, ensure documentation accuracy and compliance, and drive cost-efficient solutions while maintaining high service levels.

Qualifications

• Experience in ocean freight, logistics, supply chain, or freight forwarding operations.
• Knowledge of ocean transportation, customs procedures, Incoterms, and shipping documentation.
• Strong stakeholder management and communication skills.
• Analytical mindset with experience monitoring KPIs and logistics performance.
• Ability to resolve operational issues and manage exceptions in a fast-paced environment.
• Proficiency with TMS, ERP systems, and visibility platforms.
• Continuous improvement and customer-focused approach.
• Data driven & cost-efficient mindset, being able to understand complex scenarios and drive desired outcomes.
• Business oriented approach, understanding the impact of your decisions on our customers.
• Fluency in English, both written & spoken.

Responsibilities

• Manage inbound ocean freight operations from purchase order planning through final delivery.
• Coordinate shipment planning, booking activities, and container utilization optimization.
• Oversee relationships with carriers, freight forwarders, customs brokers, and logistics partners.
• Monitor shipment milestones and proactively manage delays and exceptions.
• Ensure documentation accuracy, trade compliance, and customs readiness.
• Coordinate destination handling, inland transportation, and delivery scheduling.
• Track freight costs, validate invoices, and identify cost-saving opportunities.
• Prepare KPI reports and support continuous improvement initiatives.

Skills

Ocean freight operations

Logistics & supply chain

Stakeholder management

KPIs & analytics

Issue resolution

TMS proficiency

ERP systems

Visibility platforms

Cost efficiency

Business impact awareness

Tools

TMS

ERP systems

Visibility platforms

Job description

Maersk in Cheadle, England, is seeking an Ocean 4PL Customer Experience Consultant to act as the central coordinator for inbound ocean freight operations, overseeing the end-to-end movement of cargo from suppliers to final delivery locations.

You will manage relationships with carriers and logistics partners, monitor milestones, ensure documentation accuracy and compliance, and drive cost-efficient solutions while maintaining high service levels.