Strategic Logistics Customer Experience Consultant

Maersk Line Limited; United Kingdom; Remote; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Learning & development

Global exposure

Job summary

Maersk is seeking a Customer Experience Consultant to join our Felixstowe team. You will deliver an outstanding customer experience while supporting operational planning in a fast-paced logistics environment.

You will work closely with customers, transport partners, and internal teams to manage time-critical activities, interpret data, and coordinate to achieve optimal outcomes. Excellent communication and strong planning skills are essential.

Qualifications

• Experience in a customer service or customer-facing role.
• Experience within logistics, transport, haulage, supply chain, or planning is advantageous but not essential.
• Experience managing customer enquiries or escalations is desirable.
• Strong attention to detail and the ability to work accurately with operational data.

Responsibilities

• Deliver an exceptional customer experience by managing customer enquiries and supporting the end-to-end planning process.
• Coordinate daily transport and planning activities, responding effectively to last-minute operational changes and customer requirements.
• Build and maintain strong relationships with customers, transport providers, and internal stakeholders.
• Participate in customer calls and act as a key point of contact for operational discussions.
• Interpret and analyse operational data to support planning decisions and ensure service delivery.
• Maintain accurate planning information and demonstrate a high level of attention to detail.
• Work collaboratively with multiple internal teams to resolve issues and deliver customer-focused solutions.
• Prioritise competing tasks effectively in a fast-paced, time-sensitive environment.
• Identify opportunities to improve processes and enhance the customer experience.

Skills

Customer service

Logistics knowledge

Data interpretation

Communication

Microsoft Excel

Tools

Microsoft Excel

Outlook

Job description

Maersk is seeking a Customer Experience Consultant to join our Felixstowe team. You will deliver an outstanding customer experience while supporting operational planning in a fast-paced logistics environment.

You will work closely with customers, transport partners, and internal teams to manage time-critical activities, interpret data, and coordinate to achieve optimal outcomes. Excellent communication and strong planning skills are essential.