Customer Experience Consultant — End-to-End Logistics Solutions

APM Terminals Gothenburg; Derby; On-site; GBP 32,000 - 46,000; Full time

Job summary

Maersk in Derby is seeking a Customer Experience Consultant to manage a portfolio of customers, build trusted relationships and coordinate complex end-to-end logistics.

You will drive service improvements, monitor performance, and work with commercial, operational and global service teams to deliver outstanding customer experiences. The role offers exposure to digital solutions and automation initiatives in a fast-paced international environment.

Qualifications

• Customer-facing experience in shipping, transport, logistics or related environment.
• Understanding of shipping and logistics processes.
• Commitment to delivering outstanding customer experiences.
• Proactive, solution-oriented with ownership.
• Ability to manage multiple priorities.

Responsibilities

• Be primary contact for customers and build trusted relationships.
• Understand customers' needs and priorities.
• Manage end-to-end shipments across transport modes and logistics products.
• Proactively monitor shipments and service performance and ensure SLAs are met.
• Take ownership of customer issues and drive timely resolution with stakeholders.
• Collaborate with commercial, operational, logistics and global service teams.
• Support customers in adopting digital solutions and self-service capabilities.
• Lead customer experience and process improvement initiatives.

Skills

Customer focus

Operational expertise

Stakeholder management

Proactive problem solving

Communication skills

English proficiency

Job description

Maersk in Derby is seeking a Customer Experience Consultant to manage a portfolio of customers, build trusted relationships and coordinate complex end-to-end logistics.

You will drive service improvements, monitor performance, and work with commercial, operational and global service teams to deliver outstanding customer experiences. The role offers exposure to digital solutions and automation initiatives in a fast-paced international environment.