Global Customer Experience Specialist

A.P. Moller - Maersk; Liverpool; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave (buy/sell 5)

Annual bonus

Pension scheme

Family-friendly benefits and retailer;

Employee Assistance Program

Short-term incentives

Job summary

Maersk is seeking a Customer Experience Agent in Liverpool to deliver exceptional service and support to clients within a fast-paced, global logistics environment. You will liaise with suppliers, Maersk offices worldwide and internal teams to ensure timely, accurate processing of documents and performance reporting.

The role offers the chance to contribute to ongoing improvements, develop strong client relationships, and work with diverse colleagues across our global network.

Qualifications

• Passion for customer satisfaction and service excellence.
• Experience in Logistics is a plus.
• Rigorous logic and analytical skills to solve problems.
• Ability to meet tight deadlines in a fast-paced environment.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong telephone manner and customer-service mindset.
• Outstanding attention to detail.

Responsibilities

• Deliver 1st class customer service to clients per procedures.
• Coordinate with third party suppliers and Maersk offices worldwide.
• Innovate to improve service and efficiency.
• Ensure documents are processed accurately and timely per policy.
• Produce internal/external reports and KPI data.
• Monitor third-party supplier performance for improvements.
• Support clients in problem solving by understanding their business.
• Identify supply chain challenges and propose solutions.
• Attend client/other meetings as required.
• Participate in Supply Chain Management project teams.
• Handle ad hoc tasks and projects.

Skills

Customer service

Logistics experience

Analytical thinking

Time management

MS Office

Telephone etiquette

Attention to detail

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Maersk is seeking a Customer Experience Agent in Liverpool to deliver exceptional service and support to clients within a fast-paced, global logistics environment. You will liaise with suppliers, Maersk offices worldwide and internal teams to ensure timely, accurate processing of documents and performance reporting.

The role offers the chance to contribute to ongoing improvements, develop strong client relationships, and work with diverse colleagues across our global network.