Ocean Export Coordinator

WR Logistics; Glasgow; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Company pension

Career development

Collaborative team

Job summary

WR Logistics in Glasgow seeks an Ocean Freight Export Operator to manage exports from booking to delivery, coordinating with customers, overseas offices and carriers to ensure high service standards.

The role suits someone with 1–3 years UK ocean freight exports experience, strong communication, and attention to detail who thrives in a busy operations environment and values customer service.

Qualifications

• 1-3 years UK ocean freight exports experience preferred.
• Solid knowledge of export processes and documentation.
• Excellent communication and customer service skills.
• Proactive and organised with strong attention to detail.

Responsibilities

• Liaise with customers and overseas offices to coordinate shipments.
• Manage shipments from start to finish, ensuring on-time delivery.
• Handle invoicing and forecasts as part of financials.
• Complete shipment milestones accurately in internal IT systems.
• Ensure export documents and processes are correct and compliant.
• Work under pressure to meet deadlines and targets.
• Maintain a positive, customer-focused approach at all times.
• Collaborate with colleagues and support the wider operations team.

Skills

Ocean freight exports

Customer service

Communication

Team collaboration

Tools

Freight management systems

Microsoft Office

Job description

Ocean Freight Export Operator

Location: Glasgow

Salary: Competitive, depending on experience

Job Type: Permanent

We are looking for an organised and customer-focused Ocean Freight Export Operator to join an established freight forwarding team in Glasgow.

You will be responsible for managing export shipments from booking through to final delivery, working closely with customers, overseas offices, carriers and internal teams to ensure shipments are handled efficiently and to a high standard.

This is a great opportunity for someone with previous ocean export experience who enjoys working in a busy operational environment and takes pride in providing excellent customer service.

Key Responsibilities

• Liaising with customers and overseas offices.
• Managing shipments from start to finish.
• Handling financial elements including invoicing and forecasts.
• Completing key shipment milestones accurately and within agreed timescales across internal IT systems.
• Ensuring export processes and documentation are completed correctly.
• Working under pressure and meeting deadlines.
• Working towards agreed targets and objectives.
• Maintaining a positive, customer-focused approach at all times.
• Working collaboratively with colleagues and supporting the wider operations team.

What You'll Bring

• Previous UK experience in ocean freight exports within a freight forwarding environment - ideally 1-3 years.
• Good knowledge of export processes, documentation and customs requirements.
• Excellent communication and customer service skills.
• Strong organisational skills and attention to detail.
• A proactive approach to problem solving.
• Confidence using freight management systems and Microsoft Office.
• The ability to work effectively as part of a team.
• A positive, enthusiastic and driven attitude.

What's on Offer

• Competitive salary.
• Company pension scheme.
• Supportive and people-focused working environment.
• Opportunities for professional development and career progression.
• The opportunity to join a collaborative freight forwarding team where customer service and quality are genuinely valued.