Export Coordinator

Stockport Nub News; Manchester; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Pension scheme

Additional company benefits

Career progression

Modern office facilities

Job summary

Stockport Nub News in the South Manchester area is seeking an experienced Ocean Export Operator to manage export shipments from booking through to completion, delivering exceptional customer service and operational excellence.

The role requires knowledge of FCL/LCL exports, end-to-end shipment handling, and strong communication. CargoWise experience is essential; hybrid working is available with 2 days from home after probation, and a competitive salary plus benefits.

Qualifications

• Previous ocean export forwarding experience
• Strong understanding of FCL and LCL export processes
• Experience handling shipments end-to-end
• Excellent communication and customer service skills
• Strong organisational skills with multi-shipments management
• Proactive, solutions-focused approach
• Experience using CargoWise is essential
• Knowledge of customs procedures is advantageous

Responsibilities

• Managing FCL and LCL export shipments from start to finish
• Liaising with shipping lines, overseas agents, hauliers, and customers
• Creating and checking shipping documentation
• Coordinating bookings and monitoring shipment progress
• Providing customers with shipment updates and resolving operational queries
• Arranging customs requirements where applicable
• Ensuring all shipments comply with company procedures and industry regulations
• Maintaining accurate shipment records within the operating system
• Building and maintaining strong customer relationships

Skills

Customer service

Communication

Organisational skills

Proactive problem solving

Multitasking

Tools

CargoWise

Job description

Where

Manchester Airport

Transport & Logistics

Type: Permanent

Salary: Annual

Ocean Export Operator

South Manchester Hybrid Working Available (2 Days from Home After Probation) Competitive Salary + Benefits

An exciting opportunity has arisen for an experienced Ocean Export Operator to join a well-established and internationally recognised freight forwarding business based in the South Manchester area.

With a strong global network and decades of industry success, our client provides tailored logistics and supply chain solutions across air, ocean, road, and customs services. Due to continued growth, they are looking to add a proactive and customer-focused Ocean Export professional to their operations team.

Following successful completion of probation, employees benefit from a hybrid working arrangement, with 2 days per week working from home.

The Role

As an Ocean Export Operator, you will be responsible for managing export shipments from booking through to completion, ensuring exceptional customer service and operational excellence throughout the process.

Key Responsibilities

• Managing FCL and LCL export shipments from start to finish
• Liaising with shipping lines, overseas agents, hauliers, and customers
• Creating and checking shipping documentation
• Coordinating bookings and monitoring shipment progress
• Providing customers with shipment updates and resolving operational queries
• Arranging customs requirements where applicable
• Ensuring all shipments comply with company procedures and industry regulations
• Maintaining accurate shipment records within the operating system
• Building and maintaining strong customer relationships

About You

To be successful in this role, you will ideally have:

• Previous experience within an Ocean Export forwarding environment
• Strong understanding of FCL and LCL export processes
• Experience handling shipments end-to-end
• Excellent communication and customer service skills
• Strong organisational skills with the ability to manage multiple shipments simultaneously
• A proactive and solutions-focused approach
• Experience using CargoWise is essential
• Knowledge of customs procedures would be advantageous

What's on Offer?

• Competitive salary depending on experience
• Hybrid working (2 days from home following probation)
• Opportunity to work for a well-established global freight forwarding organisation
• Career progression and development opportunities
• Supportive and collaborative team environment
• Modern office facilities
• Pension scheme and additional company benefits