NPS Bromley- Case Admin (Band 2)

Brook Street; London Borough of Bromley; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

Interview guarantee for veterans/spous

Disability Confident Leader

Job summary

Brook Street is recruiting for a Case Administrator to support the National Probation Service based in Bromley. This full-time temporary role until March 2027 involves providing administrative support to probation staff and clients, maintaining records and databases, and handling referrals and communications.

The position starts with 6 weeks of office-based training, hours are 37 per week, 9am-5pm, with a hybrid arrangement after training and a pay rate of £14.91 per hour.

Qualifications

• An ability to fulfil all spoken aspects of the role with confidence through the medium of English.

Responsibilities

• Set up and maintain accurate people on probation and victim information on approved databases.
• Administer referrals and relationships between offender management, victims, interventions and external agencies.
• Prepare, maintain and collate case records and management information.
• Receive and distribute information by telephone, paper or e-mail.
• Provide cover for a reception and telephone enquiry service.
• Act as single point of contact within unit for specialist area of work.

Skills

Administrative support

English proficiency

Customer service

Job description

Job Title: Case Administrator - Support Services Administration - Band 2
Location: London Community Rehabilitation Co, Huntingdon House, 10 Masons Hill, Bromley, Kent, BR2 9EY
Office/Hybrid/Remote: Office based for Training Period, then 60% Office, 40% Work from Home
Pay Rate: £14.91 per hour
Hours: 37 Hours Per Week - Monday to Friday - 9am to 5pm
Contract Length: Temporary until March 2027
Training: 6 Weeks Office based Training
DBS: Basic DBS
Must Live within 1 hour of Office Location - BR2 9EY

We have an exciting new job opportunity for a Case Administrator join one of our government clients, National Probations Service based in Bromley, London This is a full-time temporary role until March 2027 with a view to extending the contract further.

The job holder will provide administrative support within the Probation Service (PS), ensuring that staff and people on probation are supported through efficient processes, maintaining administration systems within specified timescales in order to promote the achievement of team and Divisional objectives. In line with PS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do. This role may involve some out of hours work. The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position confidential nature of the information handled whilst working in this position.

The job holder will be required to carry out the following responsibilities, activities and duties:

• Responsible for setting up and maintaining accurate people on probation and victim information on relevant approved databases.
• Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce reoffending.
• Prepare, maintain and collate case and other records, files and management information, in accordance with the standards required.
• Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail.
• Provide cover for an effective and efficient reception and telephone enquiry service.
• Act as single point of contact within unit for specialist area of work as required.
• Deal fairly, effectively and firmly with a range of people on probation, some of whom may be in crisis, distress or who may display inappropriate or aggressive behaviour, and to seek appropriate support in accordance with the circumstances and office procedures.
• Make practical arrangements such as appointments, directions, etc., for the implementation of the Sentence Plan.

Summary

Typical tasks associated with this Group Profile include:

• Provide administrational assistance in area of work
• Maintain accurate filing system for area of work
• Respond to queries relating to area of work, redirecting where required.

Minimum Eligibility

• All candidates are subject to security and identity checks prior to taking up post.
• All external candidates are subject to 6 months' probation. Internal candidates are subject to probation if they have not already served a probationary period within HMPPS.
• All staff are required to declare whether they are a member of a group or organisation which HMPPS considers to be racist.

Essential Skills/ Qualifications/ Accreditation/ Registration

An ability to fulfil all spoken aspects of the role with confidence through the medium of English or (where specified in Wales) Welsh.

Hours of Work and Allowances

37 hour working week

Behaviours

• Developing Self and Others
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.