Nottingham Banking Customer Service Associate (12m FTC)

Co-operative Bank plc; Nottingham; Hybrid; GBP 52,000 - 55,000; Full time

Benefits offered by this job

28 days holiday

Discretionary bonus

Pension

Maternity/paternity leave

Life assurance

Job summary

The Co-operative Bank plc in Nottingham is seeking a customer service candidate to be the first point of contact for personal and business banking customers. You will assist across in person, telephone and secure messages during a 12-month temporary role, supporting digital transformation initiatives.

You will protect customers from fraud, update records, and work toward personal and team targets while complying with regulatory requirements and delivering excellent service.

Qualifications

• Experience in a customer service environment is essential.
• Experience interacting with customers and delivering great service daily.
• Strong attention to detail when processing customer information.

Responsibilities

• First point of contact for personal and business banking customers at the Nottingham branch.
• Support customers through digital transformation across in person, phone and secure messages.
• Identify and address customer needs and update records in internal systems.

Skills

Customer service

Communication

Attention to detail

Data entry

Tools

CRM systems

Job description

The Co-operative Bank plc in Nottingham is seeking a customer service candidate to be the first point of contact for personal and business banking customers. You will assist across in person, telephone and secure messages during a 12-month temporary role, supporting digital transformation initiatives.

You will protect customers from fraud, update records, and work toward personal and team targets while complying with regulatory requirements and delivering excellent service.