Banking Customer Service Advisor (12-Month FTC)

The Coventry Building Society

Romford

On-site

GBP 21,000 - 25,000

Full time

3 days ago

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Benefits offered by this job

28 days holiday

Discretionary bonus

Pension plan

Family leave

Wellbeing support

Life assurance

Job summary

The Coventry Building Society is seeking a Customer Service Advisor at our Romford branch to be the first point of contact for personal and business banking customers. You will support customers through our digital transformation across in person, telephone and secure messages, while working Monday to Friday 8:30–16:00 and one day a week from Southend.

This fixed-term 12-month role requires strong customer service skills, accuracy in data handling, and a proactive approach to safeguarding

Qualifications

Current experience in a customer focused role (e.g. retail, hospitality or call centre).
Experience interacting directly with customers and providing great service daily.
Good attention to detail with experience processing customer details or data accurately.
Proficiency in assisting customers from diverse backgrounds, including vulnerable individuals.
Ability to work in a fast paced environment.
Computer literate with the ability to navigate multiple systems.

Responsibilities

Be the first point of contact for personal and business banking customers at Romford branch.
Support customers through our digital transformation across multiple channels (in person, telephone, secure messages).
Encourage customers to schedule appointments with the Personal Banking Team for additional products and services.
Protect and educate customers against fraud and scams; adhere to regulatory and compliance requirements.
Work as part of a team to meet personal and branch targets and improve service.