ANPR Enforcement Reviewer

Westfield Secondary School; Sheffield; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working arrangements

Training & development

Job summary

Sheffield City Council is seeking an ANPR Enforcement Reviewer to help keep traffic moving safely and fairly. You will review CCTV footage, process enforcement cases, support investigations and respond to customer enquiries, using specialist enforcement systems and ANPR.

The role offers a blend of office-based and home-based working, with comprehensive training and ongoing support to help you succeed in the frontline service that protects road safety and environmental goals.

Qualifications

• Excellent attention to detail and the ability to make accurate decisions from evidence.
• Comfortable with computers and learning new software systems.
• Strong organisational skills with the ability to manage a busy workload.
• Clear and professional communication with colleagues and customers.
• Ability to work independently and as part of a team.
• Commitment to delivering excellent customer service.

Responsibilities

• Review CCTV footage, images and evidence relating to parking, bus lane and moving traffic contraventions.
• Process enforcement cases through ANPR enforcement systems.
• Support Clean Air Zone enforcement activities.
• Maintain records and case information for Blue Badge misuse cases.
• Respond to customer enquiries via multiple channels.
• Work with generic and specialist software systems.
• Contribute to a high-performing frontline service.

Skills

Attention to detail

Computer skills

Organisational skills

Clear communication

Teamwork

Customer service

Education

Admin / customer service experience

Tools

ANPR systems

Enforcement software

Job description

Help keep Sheffield moving safely, fairly and efficiently.

Sheffield Parking Services is looking for a motivated, detail-oriented individual to join our Enforcement Processing Team. This is an exciting opportunity to play a key role in supporting parking, traffic and Clean Air Zone enforcement across the city.

Working as part of a busy and supportive team, you will use technology to help ensure traffic regulations are enforced fairly and consistently. Your work will contribute directly to improving road safety, maintaining traffic flow and supporting Sheffield's environmental ambitions.

You will be responsible for reviewing and assessing evidence, processing enforcement cases, supporting investigations and responding to customer enquiries.

You will work with a range of specialist enforcement systems and technologies, including Automatic Number Plate Recognition (ANPR), while ensuring all work is completed accurately and in line with legislation, procedures and data protection requirements.

As an ANPR Enforcement Reviewer you will:

• Review and assess CCTV footage, images and evidence relating to parking, bus lane and moving traffic contraventions.
• Process enforcement cases through the council's specialist ANPR enforcement systems.
• Support Sheffield's Clean Air Zone enforcement activities.
• Maintain accurate records and case information for Blue Badge misuse cases.
• Respond professionally to customer enquiries received through a variety of channels.
• Work with both generic and specialist software systems.
• Contribute to a high-performing team delivering a vital frontline service.

We are looking for someone who:

• Has excellent attention to detail and can make accurate decisions based on evidence.
• Is comfortable working with computers and learning new software systems.
• Has strong organisational skills and can manage a busy workload.
• Communicates clearly and professionally with colleagues and customers.
• Can work effectively both independently and as part of a team.
• Takes pride in providing excellent customer service.

Previous experience in administration, customer service, enforcement, processing work or data review would be beneficial, although full training will be provided.

We offer comprehensive training, ongoing support and flexible working arrangements to help you succeed in the role.

This role offers a blend of office-based and home-based working, supporting both service requirements and work-life balance.

Home working requires access to a reliable internet connection. All necessary IT equipment will be supplied.

For an informal discussion about the position, please contact [e-mail].

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.