Fixed Penalty Unit Support Services Administrator

Northumbria Police; Kirkwhelpington; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

NHS Fleet Solutions Car Lease Scheme

Enhanced maternity, shared parental & 

Flexi time

Flexible working

Public sector pension scheme (up to 16

Private healthcare

Job summary

Northumbria Police is seeking a proactive Fixed Penalty Unit Support Services Administrator in the Criminal Justice Department. You will handle administrative duties, process fixed penalty notices and collision records, and provide advice to the public while collaborating with partner agencies.

The role requires attention to detail, the ability to manage competing priorities, and a commitment to lawful processing of information.

Qualifications

• GCSE standard (or equivalent) education or relevant experience.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities, with professional public engagement.

Responsibilities

• Process and maintain records across force systems to support information flow and case progression.
• Manage and update case files, ensuring actions and deadlines are met.
• Provide guidance on legislation, offences and procedural requirements to staff and the public.

Skills

Analytical skills

Problem solving

Communication

Interpersonal skills

Prioritization

Attention to detail

Education

GCSE standard or equivalent

Job description

Here at Northumbria Police, we think our region is amazing! It takes a great deal of people from different backgrounds, with diverse skills and experience to serve our force area effectively, think you have what it takes to help us make a difference? This could be the perfect time for you to join us in our Criminal Justice Department as a Fixed Penalty Unit (FPU) Support Services Administrator. Are you ready to make a meaningful impact within our team? We are looking for a proactive individual to handle a variety of administrative and casework duties, ensuring our services run smoothly and efficiently. In this role, you will support the management and processing of fixed penalty notices and collision records across the force. Additionally, you will provide valuable advice, support, and information to the public, working closely with partner agencies and stakeholders to enhance our service delivery. This role requires a high level of attention to detail, the ability to manage competing priorities and a commitment to ensuring information is processed accurately and in accordance with force procedures and legislative requirements. If you thrive in a dynamic environment and are passionate about contributing to public safety, we want to hear from you! What you'll do:

• Process and maintain records by inputting, updating and retrieving information across force systems to support the accurate flow of information and case progression. Manage and update case files, ensuring information is recorded accurately, actions are completed and deadlines are met. Provide professional advice and support to members of the public regarding Fixed Penalty Notices and collision-related enquiries, handling sensitive or challenging situations effectively. Support officers and staff by providing guidance on legislation, offences and procedural requirements, ensuring compliance with relevant criteria and time limits. Maintain accurate section records and performance data using both electronic and paper-based systems to support operational effectiveness and reporting requirements.
• Experience of working within a multi-disciplinary team environment, collaborating across a range of functions to achieve shared objectives. Educated to GCSE standard (or equivalent) or able to demonstrate relevant experience in a similar role. Proven ability to work in a fast-paced, complex environment, managing competing priorities while meeting deadlines, performance targets and quality standards. Strong analytical and problem-solving skills, with the ability to work accurately, use initiative and respond effectively to complex customer enquiries. Excellent communication and interpersonal skills, with the confidence to engage professionally with the public, colleagues and partner agencies, and present evidence effectively in court when required. £27,204 - £27,513
• 26 days' leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
• NHS Fleet Solutions Car Lease Scheme
• Enhanced maternity, shared parental and adoption leave
• Flexi time - allowing you to fit your working hours around your individual needs
• Flexible working (we are happy to discuss options such as compressed hours)
• Fantastic market-leading public sector pension scheme with up to 16% employer contribution
• Corporate travel schemes - local rail, bus services and metro discounts
• Access to private healthcare and eye test vouchers
• Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
• We've invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support
• Access to gyms in some stations
• Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel
• Cycle to work scheme
• Opportunity to volunteer in local community
• Secretarial, PAs, Administration https://careers.northumbria.police.uk/jobs/fixed-penalty-unit-support-services-administrator