Norwegian-Speaking Ops Coordinator: Global Care & Logistics

International SOS; London Borough of Hounslow; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Private health care

Dental cover

Pension scheme

Life insurance

Paid volunteering day

Job summary

International SOS in Croydon is seeking a Norwegian-speaking Operations Coordinator to join our team, coordinating with doctors, nurses and logistics to ensure members receive the highest standard of care.

You will support members with healthcare and security queries, book appointments, authorize treatments or handle policy claims, assess situations, coordinate care worldwide and collaborate with a team of experts in a fast-paced environment.

Qualifications

• Critical thinking and organizational skills to handle a variety of situations.
• A passion to help people, and a natural empathetic approach.
• Understanding of data protection and privacy; ability to protect data and process integrity.
• Confidence in using Microsoft Office.
• Experience in Customer Service in a contact center or similar environment is beneficial.
• Fluency in Norwegian or other Scandinavian language essential with excellent written and spoken English.
• Educated to A-Level or Degree level with an interest in healthcare, world politics or international security preferred.

Responsibilities

• Support and assist members with healthcare and security queries.
• Booking appointments, authorizing treatments or handling policy claims.
• Assess situations, coordinate care and communicate logistics across the world.
• Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.

Skills

Empathy

Customer service

Organizational skills

Fluent English

Education

A-Level or Degree

Tools

Microsoft Office

Job description

International SOS in Croydon is seeking a Norwegian-speaking Operations Coordinator to join our team, coordinating with doctors, nurses and logistics to ensure members receive the highest standard of care.

You will support members with healthcare and security queries, book appointments, authorize treatments or handle policy claims, assess situations, coordinate care worldwide and collaborate with a team of experts in a fast-paced environment.