Norwegian Speaking Operations Coordinator

International SOS; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Birthday leave

Private health care

Dental cover

Pension scheme

Life insurance

Volunteer day

Employee Assistance Program

Job summary

International SOS is seeking a Norwegian-speaking Operations Coordinator in Croydon to support members with healthcare and security queries, coordinating care and logistics with a team of medical and operations professionals.

You will liaise with doctors, nurses and logistics to ensure high-quality care while upholding data privacy and professionalism. The role runs Monday–Friday, 8am–6pm, with a structured career development path and comprehensive benefits.

Qualifications

• Strong critical thinking and organizational skills to handle diverse crises
• Empathetic approach with people skills for supporting members
• Fluency in Norwegian (or other Scandinavian language) and excellent English
• Experience in customer service in a contact centre or similar environment is beneficial
• Educated to A’ Level or Degree level with interest in healthcare, world politics or international security preferred

Responsibilities

• Support and assist members with healthcare and security queries
• Book appointments, authorize treatments or handle policy claims
• Assess situations, coordinate care and communicate logistics globally
• Collaborate with doctors, nurses, security and operations teams in a fast-paced setting

Skills

Critical thinking

Organizational skills

Empathy

Norwegian language

English proficiency

MS Office

Customer service

Education

A' Level or Degree

Tools

Microsoft Office

Job description

At International SOS, we are in the business of protecting and saving lives. For 40 years, we have delivered customised security risk management, health, and wellbeing solutions to organisations worldwide. With a presence in 90 countries and a team of nearly 13,000 experts, we provide 24/7 support to help organisations fulfil their Duty of Care responsibilities.

Now, we’re looking for talented individuals to join our team and make a difference.

About the role

Are you empathetic? Are you looking for a position where you can use your people skills to support others through times of crisis?

International SOS is currently recruiting a Norwegian speaking Operations Coordinator to join the team in Croydon.

Operations Coordinators are essential to what we do. By liaising with doctors, nurses and logistics professionals to ensure our members receive the highest standard of care - you will be making a difference, every day.

Key responsibilities

• Support and assist members with healthcare and security queries
• Ensuring clients’ medical situations and treatment are handled with utmost professionalism and care, by booking appointments, authorizing treatments or handling policy claims
• Assess situations, co-ordinate care and communicate logistics across the world
• Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment.

About you

• Critical thinking and organizational skills to handle a variety of situations
• A passion to help people, and natural empathetic approach
• An appreciation for the importance of data protection and privacy; the ability to take ownership to protect data and process integrity.
• Confidence in using Microsoft Office
• Experience in Customer Service in a contact center / similar environment is beneficial
• Fluency in Norwegian or other scandinavian language essential together with excellent written and spoken English
• Educated to A’ Level or Degree level with an interest in healthcare, world politics or international security preferred

Benefits

• Salary is £29,000 per annum
• Structured career development track, with opportunities for progression and advancement
• Working hours are Monday to Friday between the hours of 8am - 6pm (staggered shifts)
• A day’s leave for your birthday
• Private health care, dental cover, pension scheme, life insurance, paid volunteering day
• Access to our Employee Assistance & Employee Support Programme

By joining International SOS, you will contribute to a global network dedicated to protecting people and organisations. We offer a dynamic and respectful workplace where expertise, innovation, and collaboration drive our success. International SOS has been awarded as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2025.

13,000 experts | 1,200+ locations | 90 countries | 110+ languages