Multilingual Operations Coordinator – Healthcare & Security

International SOS; Greater London; On-site; GBP 25,000 - 33,000; Full time

Benefits offered by this job

Private healthcare

Dental cover

Pension scheme

Life insurance

Volunteer day

22 days holiday

Job summary

International SOS in London is seeking a Swedish, Danish, or Norwegian speaking Operations Coordinator to act as the vital link between our members and a global network of doctors, nurses and security professionals. This is a 12-month fixed-term contract based in Croydon.

You will handle healthcare and security queries, coordinate medical appointments, and support policy claims while working with a multidisciplinary team in a fast-paced environment.

Qualifications

• Fluency in Swedish, Danish or Norwegian and excellent English, both written and spoken.
• Strong organisational and critical thinking skills.
• Customer service experience (contact centre or similar) is a plus.
• Confidence with Microsoft Office and an appreciation for data protection.
• Education to A-Level or Degree level, with interest in healthcare, world politics, or international security preferred.

Responsibilities

• Support members with healthcare and security queries.
• Coordinate medical appointments, authorise treatments, and manage policy claims.
• Assess situations and communicate logistics worldwide.
• Collaborate with a multidisciplinary team in a fast-paced environment.

Skills

Swedish/Danish/Norwegian fluency

English fluency

Organisational skills

Customer service experience

MS Office

Data protection awareness

Education

A-Level or Degree

Job description

International SOS in London is seeking a Swedish, Danish, or Norwegian speaking Operations Coordinator to act as the vital link between our members and a global network of doctors, nurses and security professionals. This is a 12-month fixed-term contract based in Croydon.

You will handle healthcare and security queries, coordinate medical appointments, and support policy claims while working with a multidisciplinary team in a fast-paced environment.