Global Ops Specialist: Health, Security & Logistics

International SOS group; Greater London; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Private health care

Pension scheme

Life insurance

Paid volunteering day

18 days annual leave

Job summary

International SOS is recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick. You will demonstrate a caring attitude, coordinate cases, authorise treatments, and handle policy claims with professionalism.

Working with doctors, nurses and operations colleagues in a fast-paced, global environment, you will coordinate medical care and manage data and process integrity while delivering compassionate support.

Qualifications

• Excellent communication, critical thinking and organisational skills required.
• Empathy and determination to help people.
• Interest in Healthcare, World Politics or International Security preferred.
• Experience in customer service in a contact centre beneficial.

Responsibilities

• Demonstrate a caring attitude when answering queries with the objective of exceeding expectations.
• Coordinate cases by booking appointments, authorising treatments or handling policy claims with professionalism.
• Assess situations, coordinate medical care and communicate logistics across the world.
• Collaborate with doctors, nurses, security and operations experts in a fast-paced environment.

Skills

Excellent communication skills

Critical thinking

Organisational skills

Sympathetic nature

Data protection and integrity

Microsoft Office

Customer service experience in contact

Education

A-Levels or Degree level

Tools

Microsoft Office

Job description

International SOS is recruiting an Operations Specialist to join its team of Medical, Security and Logistics experts based in London, Chiswick. You will demonstrate a caring attitude, coordinate cases, authorise treatments, and handle policy claims with professionalism.

Working with doctors, nurses and operations colleagues in a fast-paced, global environment, you will coordinate medical care and manage data and process integrity while delivering compassionate support.