Norwegian Speaking Customer Service Representative

Language Matters; City Of London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading medical technology company in the UK is seeking a Norwegian speaking Customer Support Representative to join their team. The successful candidate will offer exceptional customer service and product support to Norwegian customers, both via telephone and email. This role includes responding to inquiries regarding medical devices with empathy and professionalism. Candidates should be fluent in Norwegian and English, with prior customer service experience being a plus. A hybrid work model is provided after training, balancing office and remote work.

Benefits

Generous holiday package

Comprehensive onboarding and training

Remote work flexibility

Qualifications

• Fluent in Norwegian, both written and spoken.
• Fluent in English, both written and spoken.
• Desirable customer service experience.
• Interest in medical equipment and healthcare industry.

Responsibilities

• Deliver exceptional customer service and product support via phone and email.
• Demonstrate empathy and resilience while assisting customers.
• Respond to all inquiries promptly via phone and email.
• Maintain up-to-date knowledge of products to provide guidance.

Skills

Fluency in Norwegian

Fluency in English

Customer service experience

Empathy

Patience

Job description

Job information

• London - North West
• Permanent
• Customer service and sales support, Pharmaceutical, Medical and Scientific

One of the largest medical technology companies in the world has an exciting vacancy for a Norwegian speaker to join their customer support team in Watford. The successful applicant will be responding to inquiries from customers concerning medical devices and services in a helpful, professional and empathetic manner. The client provides all necessary equipment, onboarding, and training to support remote work, with a hybrid model in place after training (2 days from the office and the rest from home).

Your responsibilities will include:

• Delivering exceptional customer service and product support via telephone and email across the Norwegian speaking market.
• Demonstrating empathy, patience, and resilience while assisting customers safely.
• Ensuring all inquiries via telephone and email are responded to in a timely manner (inbound calls).
• Maintaining up-to-date knowledge of the system and products to provide guidance and advice on the products and services.

About you: To succeed in this role, you should have a customer-focused approach and be fluent in both Norwegian and English, written and spoken. This is an exciting opportunity for a passionate, dedicated, and motivated Norwegian speaking Customer Support Representative to join a growing customer support team. You will gain invaluable experience working within a medical technology company. In return, you will receive great additional benefits and a generous holiday package – reach out to us today to learn more!

Profile:

• Native-level fluency in Norwegian, both written and spoken.
• Fluency in English, both written and spoken.
• Previous experience in customer service, customer support, or a help desk role is desirable.
• Experience or knowledge of medical equipment and an interest in the healthcare industry is a plus.

To apply, please send your CV in English and in Word format to Suhail. languagematters is acting as an employment agency in relation to this vacancy.

Upload your CV/resume or any other relevant file. Max. file size: 2 MB.

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