North East Support Officer

Mitie Group plc.; Newcastle upon Tyne; Sur place; GBP 17 000 - 25 000; Plein temps

Avantages offerts par ce poste

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Résumé du poste

Mitie Group plc is seeking a Retail Security Officer to cover M&S locations in Newcastle, Gosforth, Sunderland, Cramlington, and Silverlink Retail Park. You will help create a safe, welcoming and secure environment for customers and colleagues, with a salary of £15.15 per hour.

You must have own transport to cover the advised locations, stay calm under pressure, and deliver professional service while protecting people and products. A proactive, customer-focused mindset is essential.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused with a friendly, helpful approach.
• Calm, confident and professional under pressure.

Responsabilités

• Maintain a visible security presence to protect customers and colleagues.
• Prevent loss, respond to incidents, and support safe store operations.
• Use store technology, reporting systems and body-worn cameras as required.
• Collaborate with store colleagues to keep the environment safe and welcoming.

Connaissances

Communication

Interpersonal skills

Customer service

Calm under pressure

Professional attitude

Description du poste

Retail Security Officer –M&S

Location: M&S Newcastle, M&S Gosforth, M&S Sunderland, M&S Cramlington, M&S Newcastle Silverlink Retail Park and Surrounding areas.

Salary - £15.15 per hour

Candidate must have own transport & be able to cover the advised locations

Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

• At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
• Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
• You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
• Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
• You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
• Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
• Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

What we're looking for

• Previous security experience is preferred
• A valid SIA licence is desirable, although not essential
• Strong communication and interpersonal skills
• A calm, confident and professional approach
• A proactive mindset with the ability to make sound decisions quickly
• A genuine passion for customer service and keeping people safe

Important Information

All candidates must be able to provide a 5-year checkable work history within the UK.

This is a role where service, safety and professionalism come together every single day.

Excellent Benefits

• £15.15 per hour
• 20% colleague discount (after a qualifying period)
• Company-funded SIA licence renewal
• Share Incentive Plan
• Save As You Earn Scheme
• Cycle to Work Scheme
• Life Assurance
• Childcare Voucher Scheme