Security officer M&S Coventry

Mitie Group plc.; Coventry; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

20% colleague discount

Company-funded SIA licence renewal

Share Incentive Plan

Save As You Earn Scheme

Cycle to Work Scheme

Life Assurance

Childcare Voucher Scheme

Job summary

Mitie Group plc. is seeking a Retail Security Officer for M&S at Arena Park Coventry. You will help create a safe, welcoming and secure environment for customers and colleagues, working in a fast-paced retail setting.

The role emphasizes calmness under pressure, professional conduct, and proactive decision-making to protect people, stores and products while delivering excellent customer service.

Qualifications

• Previous security experience preferred.
• A valid SIA licence is desirable, not essential.
• Strong communication and interpersonal skills.
• Calm, confident and professional approach.
• Proactive mindset with ability to make quick decisions.

Responsibilities

• Maintain a visible security presence in-store to keep customers and colleagues safe.
• Prevent loss, respond to incidents and identify risks to protect people and products.
• Operate store technology and reporting systems to support incident management.
• Support store operations and provide professional customer service in busy periods.
• Work closely with colleagues to uphold high security and service standards.

Skills

Customer service

Strong communication

Calm under pressure

Professional demeanour

Proactive mindset

Team player

Flexible

Job description

• Retail Security Officer –M&S

  Location: M&S Arena Park Coventry

  Salary - £13.58 per hour

  Guaranteed 40+ hours per week

  Join M&S as a Security Officer, where you'll play a vital role in creating a safe, welcoming and secure environment for our customers and colleagues.

  This isn't just a security role, it's a role for people who stay calm under pressure, lead with professionalism and take pride in delivering great service while protecting our stores, people and products.

  We're looking for confident, customer-focused individuals who can combine strong awareness with a warm and approachable attitude. You'll be a visible presence in store, helping customers feel supported while playing an important role in keeping the business safe and secure.

  • At M&S, our customers don't wait. You'll operate in a fast-paced retail environment, staying alert, responsive and ready to step in when needed.
  • Customer service is at the heart of the role. You'll create a welcoming store environment, greeting customers as they start shopping with us, while delivering professional support to both customers and colleagues.
  • You'll help keep our stores safe and secure. From preventing loss and responding to incidents, to identifying risks and supporting safe ways of working, you'll play a key role in protecting the M&S environment.
  • Being digitally confident is essential. You'll use store technology, including mobile reporting systems and body-worn cameras, to support store operations and incident management.
  • You'll stay calm under pressure. Whether responding to challenging situations or supporting emergency procedures, you'll always act professionally and confidently.
  • Being a team player is crucial. You'll work closely with store colleagues to maintain high standards, support operations and create a positive environment for everyone.
  • Flexibility is vital. Retail moves fast and every day is different. You'll adapt quickly to changing situations to support the store when needed.

  What we're looking for

  • Previous security experience is preferred
  • A valid SIA licence is desirable, although not essential
  • Strong communication and interpersonal skills
  • A calm, confident and professional approach
  • A proactive mindset with the ability to make sound decisions quickly
  • A genuine passion for customer service and keeping people safe

  Important Information

  All candidates must be able to provide a 5-year checkable work history within the UK.

  This is a role where service, safety and professionalism come together every single day.

  Excellent Benefits

  • £13.58 per hour
  • Guaranteed 40+ hours per week
  • 20% colleague discount (after a qualifying period)
  • Company-funded SIA licence renewal
  • Share Incentive Plan
  • Save As You Earn Scheme
  • Cycle to Work Scheme
  • Life Assurance
  • Childcare Voucher Scheme