NOC Technician (Previous Relevant Experince is Required)

JR United Kingdom; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

An innovative company is seeking a NOC Technician to join their Engineering Team. This role is crucial for maintaining the nation's critical infrastructure through a 24/7 Network Operations Centre. You will handle incident tickets, manage customer communications, and work closely with technical experts to resolve network issues. With a focus on career development and an inclusive culture, this position offers a supportive environment where your contributions will make a significant impact. Ideal for those looking to grow in a dynamic sector, this opportunity is not to be missed.

Benefits

34 days holiday (including public holidays)

Pension scheme

Family-friendly policies

Health support

Discounts through Telent Rewards

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.
• Strong communication skills and ability to manage incidents effectively.

Responsibilities

• Handle incoming calls and emails, responding according to KPIs.
• Create incident tickets based on customer reports and manage them.
• Coordinate with utility companies during outages.

Skills

1st Line diagnostics

Incident resolution

Excellent communication skills

Microsoft Office proficiency

Job description

Job Title: NOC Technician (Previous Relevant Experience Required), Kingston upon Hull, East Yorkshire

Client: Telent

Location: Kingston upon Hull, East Yorkshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Overview:

Join our Engineering Team at Telent to innovate and develop solutions, working closely with technical experts. Contribute to maintaining the nation's critical infrastructure by supporting our 24/7 Network Operations Centre (NOC).

Responsibilities:

1. Handle incoming calls and emails, responding according to KPIs.
2. Create incident tickets based on customer reports.
3. Action Service Requests and allocate tickets to support teams.
4. Manage incident tickets with updates and resolutions.
5. Coordinate traffic management and liaise with utility companies during outages.
6. Communicate with customers about network incidents.

Candidate Profile:

Experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience in 1st Line diagnostics and incident resolution.
• Excellent communication skills across all levels.
• Proficiency with Microsoft Office.

What We Offer:

Opportunities for career development across various sectors and technologies, along with an inclusive culture that values diversity. Our benefits include 34 days holiday (including public holidays), pension scheme, family-friendly policies, health support, and discounts through Telent Rewards.

Learn More:

Watch the Telent Video to discover more about our company culture and values.