NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as a NOC Technician, where you will support the engineering team in incident resolution and network management. This role involves a 24/7 shift rota, ensuring the nation's infrastructure remains connected. You'll handle calls, create tickets, and communicate updates to customers while enjoying a diverse career with ample opportunities for development.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, dining, and shopping

Qualifications

• Experience supporting Enterprise and Service Provider Networks, preferably in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Job Description:

Join our Engineering Team at Telent, where you'll be empowered to innovate and collaborate with technical experts committed to making an impact. Be part of a high-performing team handling complex, critical work to help keep the nation's infrastructure connected and protected 24/7.

The NOC (Network Operations Centre) Technician will provide administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. This role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Allocate and dispatch tickets to support and engineering teams, and service providers.
5. Manage incident tickets with regular updates.
6. Coordinate traffic management with relevant providers and teams.
7. Communicate incident updates to customers.
8. Coordinate with utility companies regarding power-related network issues.

Who you are:

You have experience supporting Enterprise and Service Provider Networks, preferably within a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise with all levels of seniority.
• Proficiency in Microsoft Office.

What we offer:

A diverse career across sectors, roles, technologies, and clients, with opportunities to develop and learn. We value an inclusive culture that respects diversity and nurtures talent.

The additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with options to adjust.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, dining, and shopping through Telent Rewards.

Learn more about Telent:

Watch our Telent Video!

We are committed to diversity and inclusion, fostering an environment where everyone can thrive and be themselves. Our teams reflect the diverse communities we serve.