NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Dartford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Dartford, supporting critical infrastructure connectivity. You will handle incidents, manage service requests, and coordinate with various stakeholders. This role offers a chance to innovate and develop solutions in a fast-paced environment while ensuring high standards of service delivery.

Benefits

34 days holiday including public holidays

Company pension scheme

Family-friendly policies

Occupational health support

Discounts on cinema, restaurants, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks.
• Experience with 1st line diagnostics and incident resolution.

Responsibilities

• Handle incoming phone calls and emails, responding in line with KPIs.
• Create network incident tickets from customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

Tools

Microsoft Office

Job description

Job Title: NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Dartford

Client: Telent

Location: Dartford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 5

Posted: 12.05.2025

Expiry Date: 26.06.2025

Job Description:

Join our Engineering Team at Telent to innovate and develop common solutions, working closely with technical experts who are proud of their impactful work. Be part of a high-performing team handling complex and critical tasks, building and maintaining the nation's critical infrastructure connectivity and protection 24/7.

The NOC (Network Operations Centre) Technician will support the NOC engineering team administratively, ensuring incidents are resolved per procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

1. Handle incoming phone calls and emails, responding in line with KPIs.
2. Create network incident tickets from customer reports.
3. Action Service Requests.
4. Assign tickets to technical support, field engineering, and other service providers.
5. Manage incident tickets with regular updates.
6. Organize traffic management, coordinating with providers, regional control, and field resources.
7. Communicate with customers about network incidents.
8. Coordinate with utility companies during power-related network issues.

Who you are:

Previous experience supporting enterprise and service provider networks, ideally within a NOC environment.

Key Requirements:

• Experience with 1st line diagnostics and incident resolution.
• Good communication skills and ability to liaise across all levels of seniority.
• Proficiency with Microsoft Office packages.

What we offer:

A career at Telent offers opportunities across many sectors, roles, technologies, and clients, allowing you to develop, learn new skills, and make an impact. We are committed to an inclusive culture that values diversity and encourages everyone to thrive.

Additional benefits:

• 34 days holiday including public holidays, with options to buy or sell days, or 26 days plus holidays with options to buy or sell.
• Company pension scheme.
• Family-friendly policies.
• Occupational health support and wellbeing portal.
• Discounts on cinema, restaurants, and shopping through Telent Reward scheme.

Learn more about Telent:

Click here for Telent Video!

We are passionate about creating an inclusive environment where everyone feels they belong, can be themselves, and are empowered to reach their full potential. Our teams reflect the diverse communities we support.