NOC Technician - Innovative Engineering Team (Previous Relevant Experince is Required)

JR United Kingdom; Maidstone; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading engineering team as a NOC Technician in Maidstone, where you will support critical infrastructure projects. You will handle incident resolution, manage communications, and work with various stakeholders to ensure seamless network operations. This role offers a diverse career path with numerous benefits, including generous holiday options and a supportive work culture.

Benefits

34 days holiday (including public holidays)

Company pension scheme

Family-friendly policies

Occupational health and wellbeing support

Discounts on cinema, dining, and shopping

Qualifications

• Previous experience supporting enterprise and service provider networks.
• Experience in a NOC environment.

Responsibilities

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets based on customer reports.
• Manage incident tickets with regular updates.

Skills

Communication

1st Line diagnostics

Tools

Microsoft Office

Job description

Social network you want to login/join with:

NOC Technician - Innovative Engineering Team (Previous Relevant Experience is Required), Maidstone

col-narrow-left

Client:

Telent

Location:

Maidstone, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

5

Posted:

12.05.2025

Expiry Date:

26.06.2025

col-wide

Job Description:

Join our Engineering Team at Telent to innovate and develop solutions alongside technical experts dedicated to making an impact. Be part of a high-performing team working on complex, critical projects to maintain the nation's infrastructure connectivity and security 24/7.

The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.

What you’ll do:

• Handle incoming calls and emails, responding in line with KPIs.
• Create incident tickets based on customer reports.
• Action Service Requests.
• Allocate/despatch tickets to support teams and service providers.
• Manage incident tickets with regular updates.
• Coordinate traffic management with providers, control teams, and field resources.
• Communicate with customers about network incidents.
• Collaborate with utility companies during power-related network issues.

Who you are:

Previous experience supporting enterprise and service provider networks, ideally in a NOC environment.

Key Requirements:

• Experience with 1st Line diagnostics and incident resolution.
• Strong communication skills and ability to liaise across all levels of seniority.
• Proficiency with Microsoft Office.

What we offer:

A diverse career with opportunities across sectors, roles, and technologies. We support your growth, learning, and impact. We foster an inclusive culture that values diversity and encourages authenticity and success at work.

The additional benefits include:

• 34 days holiday (including public holidays) with buy/sell options OR 26 days plus public holidays with buy/sell options.
• Company pension scheme.
• Family-friendly policies.
• Occupational health and wellbeing support.
• Discounts on cinema, dining, and shopping through Telent Reward scheme.

Learn more about Telent:

Watch our Telent Video here!

We are committed to diversity and inclusion, ensuring our teams reflect the communities we serve. Everyone should feel they belong, be themselves, and reach their full potential.