NOC Engineer (24x7)

Carbon3.ai; West of England; On-site; GBP 32,000 - 52,000; Full time

Job summary

Era4 is hiring multiple 24x7 NOC Engineers to join the Operations Centre in Bristol. You will be the first technical response point for infrastructure alerts, incidents and service requests, helping keep customer-facing services stable and supported.

You will monitor alerts, run basic Linux and network checks, log accurate tickets, and provide customer-facing updates within SLAs while escalating complex issues to specialist teams as needed.

Qualifications

• Experience in a Service Desk, NOC, or infrastructure support role.
• Familiar with 24/7 shift-based operations.
• Comfortable following structured runbooks and using ITSM tools.
• Basic Linux commands and networking knowledge.

Responsibilities

• Monitor alerts and service requests using ITSM and monitoring tools.
• Triage incidents by urgency and impact, including P1–P4 classifications.
• Log, update and manage tickets with clear diagnostics and next steps.
• Perform first-line and L2 checks using runbooks, dashboards and logs.
• Conduct basic Linux diagnostics (logs, services, system status).
• Use networking fundamentals to support initial triage (TCP/IP, DNS, DHCP, VLANs, routing).
• Escalate to SRE, DevOps, Network, or vendor teams with evidence.

Skills

NOC operations

ITSM tooling

Linux basics

Networking basics

Incident management

Communication

Shift work

Education

Bachelor's degree or equivalent in IT

Tools

HaloITSM

ServiceNow

Jira Service Management

FreshService

Monitoring dashboards

Job description

Must already be located within Bristol or surrounding area due to onsite requirements.

We can consider interim options for this position, if this is preferred please fill out day rate in application.

Role Summary:

We are looking for various 24x7 NOC Engineers to join our Operations Centre. You’ll be the first point of technical response for infrastructure alerts, incidents, and service requests, helping to keep customer-facing services stable and well-supported.

This is not a script-only helpdesk role. You will monitor alerts, investigate using agreed runbooks, perform basic Linux and network checks, keep tickets accurate, update customers clearly, and elevate to specialist engineering teams when issues need deeper support.

Key Responsibilities:

• Monitor alerts and service requests using ITSM and monitoring tools.
• Triage incidents by urgency and impact, including P1–P4 classification.
• Log, update, and manage tickets with clear diagnostics and next steps.
• Perform first-line and L2 checks using runbooks, dashboards, and logs.
• Conduct basic Linux diagnostics, such as checking logs, services, and system status.
• Use networking fundamentals to support initial triage, including TCP/IP, DNS, DHCP, VLANs and routing basics.
• Escalate to SRE, DevOps, Network, platform, or vendor teams with clear evidence.
• Provide customer-facing updates in line with SLAs.
• Support shift handovers, routine health checks, and operational reporting.
• Help improve knowledge articles, runbooks, and standard operating procedures.

Essential Experience

• Previous experience in a Service Desk, NOC, infrastructure support, managed services, or technical support environment.
• Comfortable working in a 24/7 shift-based operations environment.
• Experience using an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management, FreshService or similar.
• Good troubleshooting mindset and ability to follow structured runbooks.
• Basic Linux command-line confidence.
• Networking fundamentals: TCP/IP, DNS, DHCP, VLANs, routing/switching basics.
• Experience reading monitoring dashboards or alerts.
• Strong written and verbal communication, especially during incidents.
• Good judgement on when to resolve, when to elevate and what information to capture.

Nice to have:

• Experience / Interest in AI infrastructure, data centres, HPC or GPU environments.
• Exposure to Grafana, Prometheus, SolarWinds, Zabbix, Datadog, CloudWatch or similar.
• Basic Bash or Python scripting.
• ITIL Foundation, CompTIA Network+, Linux+ or similar.
• Experience in cloud, hosting, data centre, MSP, or infrastructure operations.

Why JoinEra4:

You’llbe joining a mission-driven start-up building critical national infrastructure, where operational excellence directly enables growth. This role offers high visibility with leadership, real autonomy, and the chance to shape how a next-generation companyoperatesat scale.

Diversity & Inclusion:

Era4is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.