NOC Engineer: 24/7 AI GPU Infra, Build-from-Scratch

Hamilton Barnes ?; Newport; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Hamilton Barnes is helping a high-growth AI infrastructure and data-centre developer to recruit a NOC Engineer for 24x7 operations. The role starts remote, with potential office work in Bristol or Newport as the team scales.

You will be the first point of technical response for infrastructure alerts, incidents and service requests, helping shape monitoring, escalation and shift processes from day one.

Qualifications

• Experience in a NOC or infra support with 1st/2nd line exposure.
• Networking triage, troubleshooting and escalation; Linux sysadmin; data-centre hardware basics.
• Familiar with ITSM/ticketing tools (HaloITSM, ServiceNow, Jira Service Management, FreshService).
• Willing to work 24x7 shifts, hold a UK driving licence, live within ~1 hour of Bristol, and seek Security Clearance.

Responsibilities

• Provide 24x7 first and second-line support across network, power, environmental, server and GPU infra alerts, responding within SLA.
• Perform initial troubleshooting and incident triage, escalating clearly to engineering, field ops, Smart Hands or vendors when required.
• Create, own and progress tickets through to resolution with accurate documentation.
• Coordinate site access, dispatch requests and maintenance windows with Smart Hands and field engineering providers.
• Manage shift handovers, monitor shared inboxes and communication channels, and keep knowledge articles current.
• Support outage management and root cause analysis, feeding into continuous improvement.
• Maintain physical security and safety procedures during any hands-on or rack-level tasks.

Skills

NOC operations

Infra support

Data-centre operations

Linux administration

Networking triage

Shift work

Tools

HaloITSM

ServiceNow

Jira Service Management

FreshService

Job description

Hamilton Barnes is helping a high-growth AI infrastructure and data-centre developer to recruit a NOC Engineer for 24x7 operations. The role starts remote, with potential office work in Bristol or Newport as the team scales.

You will be the first point of technical response for infrastructure alerts, incidents and service requests, helping shape monitoring, escalation and shift processes from day one.