Night Receptionist

Scotsman Hospitality; City of Edinburgh; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

100% tips

Wagestream

Food & cinema discounts

Hotel discounts

Perks portal

Staff meals

Flexible working

Training programme

Job summary

The Scotsman Group, Scotland’s largest hospitality group, invites a welcoming Night Receptionist to join our Edinburgh venue. You’ll warmly greet guests, manage smooth check-ins and check-outs, and confidently share information about the hotel, services, and local area.

We offer tips, Wagestream access, restaurant discounts, staff meals, flexible hours, and career development through our Scotsman Steps training programme.

Qualifications

• Evenings and weekends availability is required.
• Strong customer service orientation with a friendly approach.

Responsibilities

• Ensure guests receive the warmest and most genuine welcome.
• Check guests in and out with minimal disruption.
• Handle guest inquiries and provide information about the hotel, services, and local area.

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced and talented Night Receptionist to join our fantastic venue.

What is in it for you?

• TRONC electronic tips – Our staff keep 100% of tips earned in venues.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Staff meals on duty.
• Flexible working opportunities.
• Career development through our Scotsman Steps training programme.

The Role

• ensure that each of our guests receives the warmest and most genuine of welcomes
• Responsible for ensuring that they are checked in and checked out with minimal disruption.
• You will be fantastic at dealing (efficiently) with guest inquiries and providing as much information about the hotel, our services and the local area is an important aspect of your role.

The Person

• You will be required to work evenings and weekends.
• You will enjoy working with others, have a great "can do" approach to customer service
• A friendly approach to everyone who you come in contact with.