Night Front Desk Host — Guest Experience Hero

Glasgow Westerwood Hotel, Spa & Golf Resort; Glasgow; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf

Discounts across The QHotelsCollection

Family & Friends discounts

Training support including course fees

Learning & development

Employee Assistance Program

Refer a friend scheme

Free parking

Disability Confident employer

Job summary

Glasgow Westerwood Hotel, Spa & Golf Resort, located just outside Glasgow in Cumbernauld, is seeking a Night Receptionist to manage late-evening check-ins and check-outs, greet guests, and handle enquiries with professionalism.

The role emphasizes delivering exceptional guest service, a courteous attitude, and effective conflict resolution to ensure guest satisfaction throughout the stay.

Qualifications

• Ability to work with minimal supervision.
• Passion for delivering exceptional guest service.
• Courteous and pleasant attitude.
• Conflict resolution experience.

Responsibilities

• Manage the reception during the night, greeting guests on arrival and handling check-ins/outs.
• Respond to guest enquiries and complaints in a friendly, professional manner and ensure satisfaction.

Skills

Guest service excellence

Conflict resolution

Courteous demeanor

Ability to work with minimal supervise

Job description

Glasgow Westerwood Hotel, Spa & Golf Resort, located just outside Glasgow in Cumbernauld, is seeking a Night Receptionist to manage late-evening check-ins and check-outs, greet guests, and handle enquiries with professionalism.

The role emphasizes delivering exceptional guest service, a courteous attitude, and effective conflict resolution to ensure guest satisfaction throughout the stay.