Nightshift Reception & Guest Services Specialist

AccorHotel; Glasgow; On-site; GBP 3,084,000 - 3,582,000; Full time

Benefits offered by this job

Discounted hotel rates

Accor Academy

Wellbeing support

Global opportunities

Inclusive culture

Job summary

Novotel Glasgow is seeking a Nightshift Reception Team Member to ensure seamless guest experiences from arrival through departure. You will handle check-in/out, assist across Food & Beverage outlets, and support Reservations in a fast-paced environment.

Fluency in English is essential, with prior hotel or hospitality experience preferred. The role offers a friendly, inclusive team culture within the Accor network and opportunities for career growth.

Qualifications

• Proven customer service experience in a hospitality or similar fast-paced environment.
• Excellent communication and interpersonal skills with the ability to engage guests professionally.
• Proficiency with hotel management systems and general IT literacy.
• Flexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations).
• Strong problem-solving abilities and a proactive can-do attitude.

Responsibilities

• Assist guests from check-in to check-out and everything in between.
• Support Food & Beverage outlets and Reservations when needed.
• Maintain high standards of service and continuously improve guest experience.

Skills

Customer service

Communication

Hospitality experience

IT literacy

Multitasking

English fluency

Team player

Job description

Novotel Glasgow is seeking a Nightshift Reception Team Member to ensure seamless guest experiences from arrival through departure. You will handle check-in/out, assist across Food & Beverage outlets, and support Reservations in a fast-paced environment.

Fluency in English is essential, with prior hotel or hospitality experience preferred. The role offers a friendly, inclusive team culture within the Accor network and opportunities for career growth.