Nights: Student Safety & Welcome Host

Unite Students; Manchester; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Bonus twice a year

25 days annual leave

Pension scheme 4–11%

Life assurance

Share save scheme

Family Leave enhancements

Medicash

EAP

Volunteer day

Staff discounts

Job summary

Unite Group, operating Unite Students and Hello Student, is hiring a Student Safety Team Member for night shifts in Manchester. You will welcome residents, handle enquiries, support check-ins and viewings, and help maintain a safe, vibrant student community across the property.

Ideal candidates bring customer service experience, strong communication, and a proactive, team-focused mindset to a busy on-site environment. Training will be provided.

Qualifications

• Experience in customer service, hospitality, retail or residential environment.
• Enjoy delivering great customer experiences.
• Strong communication and problem-solving skills.
• Proactive, organised and able to work in a busy environment.
• Confident handling enquiries, complaints and resident requests.

Responsibilities

• Provide friendly face-to-face customer service to residents and visitors.
• Support the full resident journey including check-ins and viewings.
• Deliver property viewings and support bookings to drive occupancy.
• Support resident engagement activities and create a welcoming community.
• Respond to maintenance issues and raise requests for resolution.
• Carry out building checks and support safety procedures.
• Assist with emergency response procedures when required.
• Maintain high property standards in communal areas.
• Record enquiries and issues in internal systems.

Skills

Customer service

Hospitality

Communication

Problem solving

Teamwork

Job description

Unite Group, operating Unite Students and Hello Student, is hiring a Student Safety Team Member for night shifts in Manchester. You will welcome residents, handle enquiries, support check-ins and viewings, and help maintain a safe, vibrant student community across the property.

Ideal candidates bring customer service experience, strong communication, and a proactive, team-focused mindset to a busy on-site environment. Training will be provided.