Nights Manager

Lighthouse Hotel Management; Scotland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel management company in Scotland is seeking a Night Manager for the Courtyard by Marriott Edinburgh West. This pivotal role involves leading the night reception team to ensure exceptional guest experiences, handling requests and mentoring staff. The ideal candidate will have strong communication skills, a passion for service, and flexibility to work various shifts. Competitive salary and numerous benefits offered.

Benefits

Competitive salary

Enhanced employee benefits

Extensive training programmes

Employee discounts

Vibrant work environment

Employee recognition programmes

Uniform and meals provided

Death in Service benefit

Qualifications

• Previous experience in a similar role desirable but not essential.
• Flexibility to work varying shifts, including weekends and holidays.

Responsibilities

• Lead a team of Night Auditors and ensure outstanding service.
• Greet each guest warmly and exceed their expectations.
• Oversee nightly reception operations and mentor team members.
• Handle guest requests and complaints with grace.
• Collaborate with the daytime reception team for a seamless experience.

Skills

Excellent verbal and written communication skills

Passion for delivering exceptional guest service

Strong organisational skills

Ability to multitask in a fast-paced environment

Proficient computer skills

Job description

We have a fantastic new vacancy for a Night Manager at Courtyard by Marriott Edinburgh West

Courtyard by Marriott Edinburgh West is a 160‑bedroom hotel situated on the leafy Heriot‑Watt University campus, with a state‑of‑the‑art lobby and ‘The Avenue’ at the centre of it all. Courtyard by Marriott Edinburgh West is managed by Lighthouse Hotel Management, the operational arm of the Molo Hotel Group.

Job Description

As the Night Manager, you will play a pivotal role in creating unforgettable moments for our guests while ensuring the smooth operation of our reception desk and leading the team throughout the night.

Responsibilities

• Front Desk Excellence: report directly to the Front Office Manager, lead a team of Night Auditors, and inspire them to provide outstanding service with a smile, ensuring every guest receives a warm welcome.
• Guest Engagement: greet each guest warmly, anticipate their needs, and go above and beyond to exceed expectations, building genuine connections that turn first‑time visitors into loyal fans.
• Supervision and Training: oversee nightly reception operations, mentor the Night Auditors, and provide ongoing training to equip the team with the skills needed to create magical guest experiences.
• Problem Solving: handle guest requests, complaints, and challenging situations with grace and efficiency, turning obstacles into opportunities that showcase our commitment to satisfaction.
• Collaboration: work closely with the day‑time reception team, provide a full handover, and foster teamwork to deliver seamless guest experiences.

Requirements

• Previous experience in a similar role desirable, but not essential; full on‑the‑job training will be provided.
• Excellent verbal and written communication skills in English; additional language proficiency is a bonus.
• A passion for delivering exceptional guest service with a friendly and approachable demeanour.
• Strong organisational skills and the ability to multitask in a fast‑paced environment.
• Proficient computer skills, including knowledge of hotel management systems.
• Flexibility to work varying shifts, including weekends and holidays, as the hotel operates 24/7.

Perks and Benefits

• Competitive salary and opportunities for career growth within the Lighthouse Hotel Management family.
• Enhanced benefits for all employees, including 24/7 access to an online GP service.
• Extensive training and development programmes to enhance your skills and knowledge.
• Employee / Friend & Family discounts on hotel stays and dining.
• Vibrant and inclusive work environment with a diverse team.
• Employee recognition programmes to celebrate achievements.
• Uniform and meals provided on duty.
• Death in Service benefit for contracted employees.
• And many more great benefits!

Join our team and immerse yourself in a world of unparalleled hospitality and excitement. Be part of an extraordinary journey where you'll shape memories and create experiences that will last a lifetime. Apply now and become a key player in our magnificent hotel's success story!

The Lighthouse Hotel Management is an equal‑opportunity employer and encourages applications from candidates of all backgrounds.