Night team member - Multi Skilled

Accor; Liverpool; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Staff discount

Free meals on duty

Pension scheme

Career development

Job summary

Novotel Liverpool city Center, a stylish 4-star hotel in Liverpool, is seeking a Nights All round team member for a 9 PM - 7 AM shift, 4 days on/off. You will welcome guests, handle check-ins, assist with bar and room service, and support events and conference rooms. Strong English, customer focus and teamwork are essential.

Join Accor's iconic brand and benefit from staff discounts, meal allowances, and training opportunities in a lively city center environment.

Qualifications

• Previous experience in a customer-facing role is advantageous.
• Experience in Food & Beverage is preferred.
• Able to take decisions and think quickly on your feet.
• Strong written and verbal English communication.
• Excellent interpersonal skills and positive attitude.
• Ability to work well in a team.
• Computer literate and able to learn new software.

Responsibilities

• Provide efficient, friendly and professional service to all guests.
• Promote hotel facilities and maximise sales with product knowledge.
• Handle check-in/check-out and guest accounts accurately.
• Maintain security procedures with credit transactions and keys.
• Coordinate with departments to ensure guest satisfaction.
• Assist in setting up conference rooms and events.
• Assist with bar, food and beverage service and room service tasks.
• Support night operations to ensure a safe environment.

Skills

Customer facing

Food & Beverage

Decision making

English skills

Interpersonal skills

Teamwork

Computer literacy

Job description

Company Description

Situated in the historic city of Liverpool the Novotel Liverpool city Center is a stylish 4-star hotel located in the heart of the city placing you next to some of the UK's best sporting, musical, and commercial attractions. Just a stones throw away you can experience art and history at the Albert Docks, or why not visit the cities' nightlife scene down at Cavern walks or why not try one of many award winning restaurants. Novotel is a great choice for both families and business workers looking to escape.

Guests can relax and enjoy a delicious meal in our stylish Ropewalks bar and restaurant, which serves freshly cooked local and international cuisine as well separate choices for kids. Why not unwind in the bar where we serve a full array of drinks. The hotel boasts ten spacious meeting rooms with facilities to suit different needs, We also have a separate welcome area where you can gather before moving to your meeting room making this an ideal place for your business needs.

Job Description

Shift pattern: 9 PM - 7 AM - 4 days on / 4 days off

The Nights All round team member welcomes all guests and takes care of them from arrival through to departure.

They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.

They ensure a smooth and secure environment to all the guests during the night.

The Main Duties And Responsibilities Are As Follows

• Provide efficient, friendly and professional service to all guests.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy and transfer all calls to relevant departments responding to requests quickly and efficiently.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Assist, as required to screen calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors.
• Taking food and drink orders from customers and preparing drinks.
• Bar Restocking.
• Doing room service.
• Assisting on the closure of the bar and paperwork procedures required.
• Setting up of the conference rooms and prepare the breakout areas for the events.
• Setting up for breakfast service.
• Working closely with Conference and Front Office Departments to exceed our Guests' expectations.

Work Experience

• Previous experience in customer facing role is an advantage.
• Previous experience in Food & Beverage.
• Ability to take decisions and think on your feet.
• Strong written and verbal communication skills in English.
• Excellent interpersonal skills and positive attitude.
• Ability to work well as a team.
• Computer literate and ability to learn new software.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide up to 70% off
• Free Bonus Breaks Voucher (complimentary stays in UK)
• Friends & Family Rates
• 28 days of paid holidays per year (pro rata)
• Eye Test Vouchers
• Learning programs through our Academies
• Cycle to work scheme
• Employee Vivup program with direct access to GP, high street discounts and many more
• Discounted or free food
• Work based Pension