Night Team Member

The Midland Hotel; Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein dynamisches, schnell wachsendes Unternehmen sucht freundliche und engagierte Mitarbeiter für den Gästeservice in der Nacht. Diese Rolle umfasst die Bearbeitung von Gästevorfällen, die Reinigung von Konferenzbereichen und die Zusammenarbeit mit dem Nachtmanager, um einen reibungslosen Ablauf zu gewährleisten. Mit einem starken Fokus auf persönliche Entwicklung und Karrierechancen bietet das Unternehmen eine Vielzahl von Vorteilen, darunter flexible Arbeitszeiten, Schulungen und die Möglichkeit zur beruflichen Weiterentwicklung. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeitervergünstigungen für Hotelaufenthalte

Betriebliche Altersvorsorge

Lebensversicherung

28 Tage Urlaub

Mahlzeiten während der Dienstzeit

Monatliche Mitarbeiter des Monats Auszeichnungen

Flexible Arbeitszeiten

Zugang zu Weiterbildungskursen

Engagement-Aktivitäten

Unterstützung bei der Um relocation

Qualifications

• Erfahrung im Kundenservice mit einem hohen Standard.
• Detailorientiert und gut in der Planung und Organisation.

Responsibilities

• Bearbeitung von Gästevorfällen und Beschwerden.
• Einrichtung und Reinigung von Konferenz- und Bankettbereichen.
• Zusammenarbeit mit dem Nachtmanager zur Erreichung der Ziele.

Skills

Kundenservice

Microsoft Office

Kommunikationsfähigkeiten

Detailorientierung

Planungs- und Organisationsfähigkeiten

Tools

Micros/Opera Systeme

Job description

Have you heard the news? Leonardo Hotels are arriving in Bristol for the first time! The newly built Leonardo Hotel Bristol Glassfields will offer 197 stylish bedrooms, completed with Leonardo DREAM beds, an exclusively designed mattress, and modern ensuite bathrooms. The hotel will also be BREEAM certified!

We are now looking for an enthusiastic, genuine, and friendly Guest Service Staff - Nights Member who wants to contribute to our guests having a happy and memorable stay with us.

Your responsibilities will include:

1. Handling guest incidents, complaints, and coordinating service recovery in conjunction with the Manager.
2. Setting up, maintaining, and cleaning conference & banqueting areas.
3. Identifying and communicating issues such as maintenance or equipment problems.
4. Following company control procedures in accordance with internal audit requirements.
5. Knowing all emergency procedures and the fire manual thoroughly.
6. Working with the Night Manager to ensure all Night Department objectives are met.
7. Closing the business daily and securing the property.
8. Preparing the hotel for the next day with attention to cleanliness and presentation.
9. Assisting all departments during your shift; knowledge of bar and restaurant operations is beneficial.

Benefits of working with us include:

• Referral bonuses for bringing in new team members.
• Discounted stays at Leonardo Hotels across the UK and Ireland, with discounts for friends and family.
• Company Pension Scheme, Life Assurance, and Wellbeing support.
• Holiday entitlement of 28 days including bank holidays, increasing to 33 days with service, plus Wedding Leave.
• Opportunities for personal development within a well-respected brand that values people development.
• Access to various learning courses to nurture your skills and future leadership potential.
• Leo Points: earn points based on performance to redeem for products or days off.
• Monthly Employee of the Month awards with bonuses and recognition.
• Flexible working hours with shift work but no split shifts, promoting work-life balance.
• Meals provided on duty.
• Monthly and quarterly engagement activities for team fun.
• Annual Charity Event Day supporting local communities.
• Opportunities for relocation across multiple UK and Ireland locations, with support for moving.

Experience we are looking for:

• Proficiency in Microsoft Office.
• Previous experience in a similar role with industry awareness.
• High standard of customer service skills.
• Standards-driven, detail-oriented, with good planning and organizational skills.
• Excellent communication and interpersonal skills.
• Experience with Micros/Opera systems.

Why work with us?

Join a dynamic, rapidly expanding company offering practical training, development, and career progression in hospitality. We support your growth towards a long and successful career.

Our Story

With decades of hotelier expertise, we operate over 270 hotels across the UK and Europe. We manage over 55 hotels in the UK & Ireland and have ambitious expansion plans. There's never been a more exciting time to join us!