Front office night team member

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Night Team Member to join their Front Office team. This role is essential for delivering exceptional guest service around the clock. You will be responsible for managing night check-ins and check-outs, ensuring guest safety, and supporting various tasks like cleaning and breakfast prep. With a focus on a vibrant and welcoming atmosphere, this position offers opportunities for personal development and a flexible work schedule. If you thrive in a dynamic environment and enjoy making guests feel at home, this could be the perfect fit for you.

Benefits

Free meals on shift

Staff discounts

Flexible schedule

Opportunities for training and personal development

Qualifications

• Previous hotel or front office experience is great, but we’ll provide full training.
• Someone who is calm under pressure, organised, and happy to work independently.

Responsibilities

• Delivering a warm and efficient welcome to late arrivals.
• Managing night audit procedures and responding to guest requests.
• Ensuring guest safety and security with regular floor walks.

Skills

Customer Service

Communication Skills

Attention to Detail

Organizational Skills

Technology Proficiency

Education

Experience in Hospitality

Tools

Opera Cloud

Job description

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At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.

What You'll Be Doing

Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
Managing night audit procedures and end-of-day reporting
Responding to guest requests with a positive, can-do attitude
Ensuring guest safety and security, including regular floor walks and handling any incidents
Supporting with light cleaning, breakfast prep, or bar service if needed
Preparing the hotel for the morning handover with a clear and organised approach

Job Description

Your smile can be felt even at 3AM.

At ibis London Canning Town, we’re more than just a hotel. We’re a vibrant, welcoming space where personality and professionalism go hand in hand. We’re currently looking for a Night Team Member to join our Front Office team and deliver exceptional service to guests around the clock.

What You'll Be Doing

Delivering a warm and efficient welcome to late arrivals and handling night check-ins and check-outs
Managing night audit procedures and end-of-day reporting
Responding to guest requests with a positive, can-do attitude
Ensuring guest safety and security, including regular floor walks and handling any incidents
Supporting with light cleaning, breakfast prep, or bar service if needed
Preparing the hotel for the morning handover with a clear and organised approach

Qualifications

Previous hotel or front office experience is great, but we’ll provide full training
Someone who is calm under pressure, organised, and happy to work independently
A natural communicator with great attention to detail
Comfortable with technology and confident using systems (training provided on Opera Cloud)
Flexible and reliable, with availability for night shifts, weekends, and holidays

Additional Information

What’s in It for You
Be part of a growing, people-focused brand with real personality.
Enjoy a flexible schedule and a healthy work-life balance.
Free meals on shift and staff discounts.
Opportunities for training and personal development.
A relaxed, creative space where your ideas matter.

Sound like you?
Hit apply and join the Ibis Canning Town family. Whether you’re looking to grow or bring your energy to a new role, we’d love to hear from you.