Workplace Senior Team Member

TN United Kingdom; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dedicated individual to enhance customer experiences through exceptional service delivery. This role involves creating a welcoming environment, managing client interactions, and ensuring high standards of hospitality. Join a diverse and inclusive organization that values your contributions and offers opportunities for personal growth and development. Be part of a team that is committed to making a difference in workplaces across various sectors, including healthcare and business. If you are motivated, flexible, and passionate about service excellence, this is the perfect opportunity for you.

Qualifications

• High attention to detail and accuracy is essential.
• Excellent communication skills required at all levels.
• Ability to prioritize tasks and meet deadlines.

Responsibilities

• Create a placemaking environment through efficient delivery.
• Ensure client requests are fulfilled courteously and professionally.
• Manage meeting rooms and maintain standards.

Skills

Attention to detail

Excellent communication

Task prioritization

Dynamic service delivery

Flexibility

Discretion

Team player

Job description

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Role Overview

As part of our placemaking ethos, you will drive a key part of the customer touchpoint journey by architecting an experiential delivery across your team and function, while also serving as an ambassador of exceptional customer service for both the client and ISS.

Key Responsibilities

• Create a placemaking environment through efficient delivery of the core Front of House touchpoint journey.
• Ensure all client requests are fulfilled courteously, efficiently, and professionally at all times.
• Answer all calls promptly in a friendly and polite manner.
• Place hospitality orders as necessary.
• Assist with ordering and deliveries as required.
• Support hospitality functions if needed.
• Comply with all Company and Client policies, procedures, and statutory regulations, including fire safety, health and safety, hygiene, working safely, and COSHH.
• Manage meeting rooms to maintain standards and keep a daily record of room checks.

Professional and Personal Competencies/Qualifications

• High attention to detail and accuracy.
• Excellent communication skills at all levels.
• Ability to prioritize tasks and meet deadlines.
• Driven to deliver dynamic service.
• Motivated, committed, and flexible.
• Ability to work with discretion.
• Calm, logical, and professional mindset.
• Strong team player with the ability to work independently.
• Understanding of HSEQ & CR importance.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience by working closely with our customers.

Through innovative solutions, high standards, and caring people, we help our customers achieve their purpose—whether in hospitals, businesses, or airports. We are committed to doing business ethically and responsibly. Our passion is people.

We offer a challenging and rewarding career in an organization that values people. At ISS, everyone has the opportunity to develop, grow, and make a difference.

ISS is proud to be a diverse and inclusive employer, welcoming applicants regardless of age, disability, gender identity, marital status, pregnancy, race, religion, sex, sexual orientation, or educational background. Our commitment to diversity and inclusion makes ISS a more creative, productive, and happy workplace.