Night Team Member

TN United Kingdom; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Night Team Member to ensure exceptional guest experiences during late hours. This role is perfect for those who thrive in a quieter environment and enjoy providing top-notch service. You will manage check-ins, handle guest requests, and maintain a welcoming atmosphere while ensuring safety and security. With a supportive work culture and industry-leading training, this position offers a unique opportunity to grow within a vibrant team. Join us on our journey to create memorable experiences for every guest!

Benefits

Discounted hotel room rates

Additional leave for birthdays

Enhanced parental leave

Course Sponsorship

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Qualifications

• Friendly and welcoming demeanor, especially during late hours.
• Good with numbers and detail-oriented for nightly audits.

Responsibilities

• Welcome guests during late hours and handle check-ins.
• Conduct night audits and keep the lobby tidy.
• Monitor safety and security for guest comfort.

Skills

Customer Service

Attention to Detail

Reliability

Teamwork

Adaptability

Job description

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Here at the Holiday Inn Express Limehouse we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality ! We are passionate about the RBH hospitality industry, and we are always on the lookout for new talent to join us on our journey...

OUR HOTEL Located in the vibrant Docklands area, near Canary Wharf and the City of London, Holiday Inn Express London - Limehouse is a 150-room hotel dedicated to providing exceptional guest experiences. We believe that our employees are the cornerstone of our success. We offer a dynamic and supportive work environment where team members can grow and thrive. With industry-leading training programs, flexible scheduling, and a culture that values every contribution, we empower our staff to deliver excellence daily.

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional days leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

AN EVENING IN THE LIFE OF NIGHT TEAM MEMBER ATOUR HOTEL

What you'll be doing...

• Are you a night owl who loves the quiet buzz of the late hours? Join our team and keep the magic of the hotel running smoothly while the world sleeps!
• Welcome late-arriving guests with a friendly smile and help them settle in, handling check-ins, check-outs, and everything in between.
• Handle night audits and end-of-day reports, keeping things organised and ready for the morning crew.
• Be the go-to for any guest requests during the night, whether it’s room service or an extra pillow, bringing comfort even in the wee hours.
• Keep the lobby and public areas tidy and welcoming, setting up the hotel for a fresh start each morning.
• Monitor safety and security through regular checks, making sure guests enjoy a peaceful night’s stay.
• Coordinate with the early morning team to hand off a seamless shift, so everyone’s ready to take on the day.

WHAT WE NEED FROM YOU

• A natural night owl who’s comfortable working through the late hours.
• Friendly and welcoming, ready to offer service with a smile—even at 3 a.m.
• Good with numbers and detail-oriented, especially when handling nightly audits and reports.
• Reliable and calm under pressure, able to manage guest needs and unexpected situations.
• Team player who can work independently, setting the stage for a smooth start in the morning.
• High energy and adaptability, thriving in the quiet but active world of night shifts.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.