Night Team Leader

Acco; Cambridge; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Discount Card for Accor Hotels

Job summary

Ibis Cambridge Central Station is seeking a Night Team Leader to supervise front office operations and conduct the Night Audit. You will guide the Reception team, produce nightly reports, manage reservations and guest accounts, and ensure safety and smooth hotel operations.

The role requires a guest-focused demeanor, strong communication, and the ability to work independently during night hours. Accor network membership and staff development opportunities are offered.

Qualifications

• Hospitality experience is preferred but not required.
• Ability to work night shifts (10:45 PM – 7:00 AM) and weekends.
• Excellent communication and problem-solving abilities.

Responsibilities

• Welcome late arrivals and bid farewell to early departures with a warm, friendly attitude.
• Carry out the Night Audit and manage front office operations.
• Provide guidance to the Reception team and support department objectives.
• Prepare and distribute reports to internal departments.
• Manage and confirm reservation details and guest accounts.
• Ensure safety and security of guests and property.
• Maintain cleanliness of public areas and assist with nightly tasks.

Skills

Friendly, guest-focused

Strong communication skills

Problem-solving mindset

Independent worker

Tools

OPERA Cloud

Microsoft Word

Microsoft Excel

Job description

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our mission atIbis Cambridge Central Stationis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Night Team Leader, you will:

• Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
• Carry out the Night Audit.
• Assist in effectively running the front office operations with a hands-on approach.
• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Prepare and distribute relevant reports to internal departments.
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
• Support hotel operations and assist other departments in preparing for the next day.
• Provide food and beverage service during the night shift.
• Ensure the safety and security of all guests while assisting with hotel operations.
• Respond promptly to guest requests and resolve any issues efficiently.
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
• Follow the hotel's fire safety procedures and assist with emergency situations when needed.
• Be the face of Ibis, consistently conveying a positive and professional image.
• Manage daily reconciliation of hotel outlets and complete daily revenue postings.
• Assist in promoting sales within the department and maximize every sales opportunity.

Qualifications

What Are We Looking For?

• Ability to use Property Management System software such as OPERA Cloud
• Previous experience in a similar Front Office leadership role is preferred.
• Competency with Microsoft Office including Word and Excel
• A friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage night shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
• Good level written and verbal communication skills
• Attention to detail and accuracy
• Understanding of hotel and financial security procedures as well as guest confidentiality

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

Additional Information

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Team Leader, you will become part of a friendly team of40talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working atIbis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.