Night Team Leader

Ibis; Cambourne; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend program

Employee Advisory Service

Discount Card for Accor Hotels World‑W

Complimentary stays in Accor hotels

Job summary

Ibis Cambridge Central Station is seeking a Night Team Leader to oversee night operations, perform the Night Audit, and support the front desk and other departments.

You will lead the Reception team, manage reservations and guest accounts, and ensure smooth overnight service in a welcoming Accor environment.

Qualifications

• Experience leading a Front Office team or department.
• Proficient in Microsoft Word and Excel.
• Strong guest-focused mindset with hospitality experience preferred.
• Ability to work independently on night shifts and weekends.

Responsibilities

• Welcome late arrivals and bid farewell to early departures with a warm, friendly attitude.
• Carry out the Night Audit.
• Support front office operations with a hands-on approach.
• Guide and support the Reception team to meet departmental objectives.
• Prepare and distribute reports to internal departments.
• Manage and confirm reservations and guest accounts, recording details accurately.
• Assist other departments in nightly preparations for the next day.
• Provide food and beverage service during the night shift.
• Ensure safety and security of all guests and respond to requests promptly.
• Clean and maintain public areas including lobby, bar, and entrances.

Skills

Front Office leadership

MS Office (Word, Excel)

Guest focus / Hospitality

Night shift management

Tools

OPERA Cloud

Job description

Job Description

As our next Night Team Leader, you will:

• Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
• Carry out the Night Audit.
• Assist in effectively running the front office operations with a hands-on approach.
• Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.
• Prepare and distribute relevant reports to internal departments.
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
• Support hotel operations and assist other departments in preparing for the next day.
• Provide food and beverage service during the night shift.
• Ensure the safety and security of all guests while assisting with hotel operations.
• Respond promptly to guest requests and resolve any issues efficiently.
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
• Follow the hotel's fire safety procedures and assist with emergency situations when needed.
• Be the face of Ibis, consistently conveying a positive and professional image.
• Manage daily reconciliation of hotel outlets and complete daily revenue postings.
• Assist in promoting sales within the department and maximize every sales opportunity.

Qualifications

What Are We Looking For?

• Ability to use Property Management System software such as OPERA Cloud
• Previous experience in a similar Front Office leadership role is preferred.
• Competency with Microsoft Office including Word and Excel
• A friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage night shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
• Good level written and verbal communication skills
• Attention to detail and accuracy
• Understanding of hotel and financial security procedures as well as guest confidentiality

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&Cs).
• Opportunities for career growth and international development.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

Additional Information

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Team Leader, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

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Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.